Aatom Recruitment are currently seeking a Community Health and Wellbeing Operations Manager to work on behalf of a Local Authority.


Community Health and Wellbeing Operations Manager
Contract Length: 6 Months
Hours Per week: 36
Work Pattern: Some weeks it will be 4-5 days on site Others 3 days in office, 2 at home
The main purpose of the role:
As the Community Services Operations Manager, you will be responsible for reviewing and improving processes and procedures across the service ensuring that all are working efficiently, there is consistency across service areas and the customer is at the centre.
You will also be responsible for the oversight and management of both employees and volunteers who are working at our centres, looking at how we can develop a high functioning team, with improved support, integration across the organisation and development opportunities.


Specific duties and responsibilities


With the Head of Service, review operational processes and procedures across Community Health and Wellbeing service, ensuring that they are aligned with the corporate procedures, relevant legislation and industry best practice.
Understanding the current systems, policies and procedures and working together with the team to ensure consistency, implement efficiencies and improvements. Ensuring a safe, legal and welcoming service.
Responsible for the line management of a senior centre manager, centre managers, duty supervisors and other roles as appropriate, motivating, supporting and performance managing in accordance with the council’s employee management procedures.
Manage the volunteer experience, enabling the centre managers to review processes, enhance training, support and management.
Working with the Head of Service ensuring that the Centres for the Community offer is safe for all including employees, volunteers and customers. Working with specialists and teams across the council to assess ongoing training needs, making sure that working practice meets health and safety and food hygiene legislation and embedding a proactive risk aware culture.
Working alongside colleagues from across the council and specialist organisations, ensure that the workplace culture places the safeguarding of children and adults at risk at the centre.
With the Head of Service, ensure correct financial processes are followed. Reviewing the monitoring of income and billing processes, working with the Head of Service and teams across the council to investigate and deliver improvement opportunities.
Working with the Head of Service embed a continuous improvement culture, assessing opportunities for progression over the short and long term, creatively questioning and considering new ways of working and delivering the service, whilst improving outcomes for customers and the community.
Working with the Head of Service, taking a pragmatic and practical approach to improvements at all centres, role modelling inclusive behaviours and introducing new innovative ways of delivering aspects of the service that improve outcomes for customers. Ensuring that all improvements are measurable, relevant data is collected and systems are introduced for effective ongoing oversight.
Working with the Head of Service, manage the team whilst the service is undergoing significant transformation. Working alongside the voluntary sector, community groups and colleagues across the council to support effective transition and implementation of the Connected Communities model.
Undertake any other duties determined by the Head of Community Health and Wellbeing.


Qualifications and education


Degree or equivalent demonstrable experience
Management qualification or equivalent demonstrable experience
Project management qualification or equivalent demonstrable experience


Experience


Operational leadership and management experience with customer-facing front line services in a fast-moving environment
Delivering business improvements with tangible results
Experience in collaborative working with internal and external partners and volunteers


Knowledge, skills and abilities


Strong problem solving and evaluation skills
Ability to communicate effectively with a range of stakeholders and at all levels
Able to manage, motivate and empower staff
Good financial management skills
Strong IT skills and ability to disseminate information in a quick, efficient and accurate manner
Ability to achieve results in a political environment
Able to make decisions and work on own initiative
Proven ability to work under pressure and to deliver results to tight deadlines
Experience in a local government or public sector environment and working with elected Members
An understanding of Health & Safety and safeguarding.
Creative, innovative and capable of thinking strategically and corporately
Flexible and adaptable work style
Diplomatic, tactful and capable of being assertive
Commitment to equality and diversity ensuring impact is always considered across any change


Special requirements


Current driving licence and ability to travel between different locations within the borough
Able to attend evening meetings and events as required