Your new company
Clifton based firm

Your new role
*Managing customer queries received by phone or email and responding promptly in line with service level agreements
*Allocating work to subcontractors and following up to ensure timely completion
*Monitoring outstanding remedial tasks and driving completion within a 28-day period wherever possible
*Providing empathetic, professional support to customers throughout their journey
*Building strong working relationships with internal teams and external partners
*Maintaining accurate records and ensuring systems are updated at all times
*Supporting the achievement of customer service KPIs
*Adhering to all health and safety requirements
What you’ll need to succeed
*5 GCSEs (or equivalent) including Maths and English
*Customer Service qualification
*Experience within the residential housing or construction sector
*Understanding of building regulations and legal obligations
*Strong written English skills
*Ability to touch-type
What you’ll get in return
*Competitive salary with annual bonus
*Salary sacrifice car scheme
*Up to 33 days annual leave plus bank holidays, rising with length of service
*Two paid volunteering days each year
*Private medical insurance (employee-paid cover)
*Enhanced maternity, paternity and adoption leave
*Competitive pension scheme
*Life assurance at four times annual salary
*Share incentive and savings schemes
*Access to an employee rewards portal with a wide range of benefits
What you need to do now

If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. INDHAF
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