Sales & Service Administrator
other jobs ROSE & YOUNG RECRUITMENT LTD
Added before 8 Days
- England,West Midlands,Coventry
- Full Time, Contract
- £25,000 per annum
Job Description:
Service Administrator, Coventry
Salary – £25,000 pro-rated
Maternity Contract – Minimum 6 months
Job Description
*Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision
*Receive customer requests and prepare documents related to processing returns, servicing and exchanges
*Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms
*Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation
*Schedule Field Service repair calls and co-ordination of Field Service Engineers
*Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes
*Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management (specific training would be given for this)
*Maintaining CRM system
*Managing and directing telephone enquiries to the correct staff resource
*Assisting with the preparation of business Key Performance Indicators (KPI)
*Conducting all day-to-day activities with visitors to the facilities including logging all visitors in and out of the building
*Organisation of refreshments and catering requirements for meetings
*Help coordinate Exhibitions, Shows or Events – attendance when necessary
*Provide other areas of administrative support and assists in the general support of the facility with tasks mutually agreed with the UK management team
Skills required:
*Strong communication skills in spoken and written English
*Clear and concise numeracy skills
*Experience in a sales office or administrative workplace
*Intermediate skills with MS office and Excel
*Experience with ERP/CRM systems would be advantageous
*Ability to work collaboratively to achieve defined business outcomes
*NVQ Level 3/4 in Business Administration or similar would be advantageous
*Ideally (though not essential) from a manufacturing or technical background
*Good PC and organisational skills
Salary – £25,000 pro-rated
Maternity Contract – Minimum 6 months
Job Description
*Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision
*Receive customer requests and prepare documents related to processing returns, servicing and exchanges
*Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms
*Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation
*Schedule Field Service repair calls and co-ordination of Field Service Engineers
*Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes
*Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management (specific training would be given for this)
*Maintaining CRM system
*Managing and directing telephone enquiries to the correct staff resource
*Assisting with the preparation of business Key Performance Indicators (KPI)
*Conducting all day-to-day activities with visitors to the facilities including logging all visitors in and out of the building
*Organisation of refreshments and catering requirements for meetings
*Help coordinate Exhibitions, Shows or Events – attendance when necessary
*Provide other areas of administrative support and assists in the general support of the facility with tasks mutually agreed with the UK management team
Skills required:
*Strong communication skills in spoken and written English
*Clear and concise numeracy skills
*Experience in a sales office or administrative workplace
*Intermediate skills with MS office and Excel
*Experience with ERP/CRM systems would be advantageous
*Ability to work collaboratively to achieve defined business outcomes
*NVQ Level 3/4 in Business Administration or similar would be advantageous
*Ideally (though not essential) from a manufacturing or technical background
*Good PC and organisational skills
Job number 3403742
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