HR Manager - Customer
other jobs Reed Talent Solutions
Added before 6 Days
- England,East of England,Bedfordshire
- Full Time, Permanent
- £54,000 per annum
Job Description:
HR Manager – Customer
£54,000 per annum
Bedford
6 Month Fixed Term Contract
Hybrid Working
Role Overview
Join us at the Money and Pensions Service (MaPS) as a HR Manager – Customer. This role offers you the chance to make a significant impact by providing expert HR advisory support to customer-facing teams, ensuring excellent employee experience and compliance with employment law and MaPS policies. The role includes line management of HR Advisors, supporting their development and performance. The HR Manager – Customer works in close partnership with the HR Manager - People Change & Integration to embed new employees, support organisational change, and deliver consistent, customer-focused HR solutions.
You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.
Key Responsibilities:
HR Advisory & Customer Support *Provide expert advice and guidance to managers and staff in customer-facing teams on all HR matters, including employee relations, performance management, absence, and casework.
*Coach and support managers to build their capability in people management, policy application, and employee engagement.
*Ensure HR advice is pragmatic, risk-based, and aligned with MaPS values and business objectives.
Line Management of HR Advisors *Lead, manage, and develop HR Advisors within the customer team, providing regular supervision, feedback, and support.
*Set clear objectives and expectations, monitor performance, and support professional development.
*Allocate casework and project responsibilities, ensuring effective workload management and high standards of service delivery.
*Foster a collaborative and supportive team culture, encouraging continuous learning and improvement.
Collaboration with HR ManagerPeople Change & Integration
Work closely with the HR Manager Integration to ensure the smooth onboarding and embedding of new employees, particularly following organisational change or TUPE transfers. *Share insights and feedback to continuously improve integration processes and employee experience.
*Jointly deliver training, workshops, and communications to managers and employees on new policies, processes, and organisational changes.
Policy, Compliance & Best Practice *Ensure all HR activities comply with employment law, MaPS policies, and best practice.
*Support the review and implementation of people policies, ensuring they are understood and consistently applied across customer teams. ...
£54,000 per annum
Bedford
6 Month Fixed Term Contract
Hybrid Working
Role Overview
Join us at the Money and Pensions Service (MaPS) as a HR Manager – Customer. This role offers you the chance to make a significant impact by providing expert HR advisory support to customer-facing teams, ensuring excellent employee experience and compliance with employment law and MaPS policies. The role includes line management of HR Advisors, supporting their development and performance. The HR Manager – Customer works in close partnership with the HR Manager - People Change & Integration to embed new employees, support organisational change, and deliver consistent, customer-focused HR solutions.
You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.
Key Responsibilities:
HR Advisory & Customer Support *Provide expert advice and guidance to managers and staff in customer-facing teams on all HR matters, including employee relations, performance management, absence, and casework.
*Coach and support managers to build their capability in people management, policy application, and employee engagement.
*Ensure HR advice is pragmatic, risk-based, and aligned with MaPS values and business objectives.
Line Management of HR Advisors *Lead, manage, and develop HR Advisors within the customer team, providing regular supervision, feedback, and support.
*Set clear objectives and expectations, monitor performance, and support professional development.
*Allocate casework and project responsibilities, ensuring effective workload management and high standards of service delivery.
*Foster a collaborative and supportive team culture, encouraging continuous learning and improvement.
Collaboration with HR ManagerPeople Change & Integration
Work closely with the HR Manager Integration to ensure the smooth onboarding and embedding of new employees, particularly following organisational change or TUPE transfers. *Share insights and feedback to continuously improve integration processes and employee experience.
*Jointly deliver training, workshops, and communications to managers and employees on new policies, processes, and organisational changes.
Policy, Compliance & Best Practice *Ensure all HR activities comply with employment law, MaPS policies, and best practice.
*Support the review and implementation of people policies, ensuring they are understood and consistently applied across customer teams. ...
Job number 3404089
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