About the Role
Are you detail-oriented, proactive, and passionate about making a difference through your work? We’re looking for a Billing & Collections Administrator to ensure timely and accurate invoicing and collections, supporting our mission to deliver outstanding care and service.
What You’ll Do
*Prepare and distribute invoices accurately and on time.
*Track customer accounts, reconcile balances, and initiate collection efforts.
*Post and allocate receipts daily; manage monthly direct debit collections.
*Respond to internal and external queries, resolving disputes and billing issues.
*Maintain accurate records of payments, credit limits, and collection activity.
*Liaise with solicitors, Local Authorities, and ICBs on complex funding cases.
*Build strong relationships with Home Managers and external stakeholders.
*Evaluate customer creditworthiness and support pre-admission checks.
What You’ll Bring
*Experience in billing, credit control, and query resolution.
*Understanding of collections, cashflow, and GDPR.
*Proficiency in Microsoft Office and professional communication.
*Strong attention to detail and high level of numeracy.
*Ability to work under pressure and solve problems proactively.
*Knowledge and use of Microsoft Office packages.
*Excellent interpersonal and communication skills both verbal and written.
*Enthusiasm and a willingness to learn and grow.
Why Join Us?
Alongside a competitive salary we are please to offer these industry leading benefits:
*Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
*Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts
*Pension Scheme with Royal London
*Personal car leases via salary sacrifice*/**
*25 days holiday plus bank holidays
*Holiday Flex – purchase additional holiday**
*Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment
*Flexible working patterns
*Cycle to work scheme*/**
*Service recognition
*Training support and development opportunities
*Employee Assistance Programme
*Wellbeing support
*Discounted gym membership
*Eligible for a Blue Light Card
*Subsidised BHSF Sick Pay Cover
*BHSF, Life Cover, Cancer Cover, Personal Accident Cover
*Free The Company Shop membership
*Free Will Service
*Concerts for Carers
*Leeds Credit Union savings and loan from salary
*Taste Card
*Tickets for Good
*Tax Refund Company
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage
Dignity – Respecting every individual. Quality – Striving for excellence.
Ambition – Driving change in our industry. Caring – Enriching lives every day.
Inclusive – Believing in the power of teamwork Integrity – Acting with honesty and transparency.
Our Purpose
To be a positive inspiration and influence for the people we work with, live with and support.
Apply Now
Ready to make a difference? Submit your application