Senior CRM Executive
Lancashire - Hybrid (3 days per week)
Up to £33,000 + bonus
Are you a CRM specialist looking to step into a role where you can truly shape customer journeys? This is an exciting opportunity to join a luxury retail brand and play a pivotal role in driving CRM strategy across multiple channels.
THE COMPANY Our client is a well-established luxury retail brand with a strong focus on customer experience and growth. As part of continued investment in CRM, they are expanding their team to strengthen lifecycle marketing and automation capabilities.
THE ROLE As a Senior CRM Executive, you will be responsible for delivering impactful CRM campaigns across email, SMS, and direct mail. You will take ownership of campaigns from concept through to execution, with a particular focus on automated and lifecycle-driven customer journeys.
Key responsibilities include:
* Driving CRM strategy across email, SMS, and direct mail

* Leading the development of lifecycle and automated customer journeys

* Building CRM campaigns end-to-end, from ideation to delivery

* Owning campaign management across all CRM channels

* Managing direct mail campaigns to ensure timely and effective execution

YOUR SKILLS AND EXPERIENCE * Minimum of 2 years’ experience in CRM or marketing

* Strong experience developing and delivering CRM campaigns

* Hands-on experience managing direct mail campaigns

THE BENEFITS * Salary up to £33,000 plus bonus

* Hybrid working model (3 days per week in the Blackburn office)

* Opportunity to work with a premium luxury brand

* Growing CRM team with clear progression opportunities

Please note: sponsorship cannot be offered.
HOW TO APPLY Please register your interest by sending your CV to via the Apply link on this page.