Your New Role
We are recruiting a Level 2 Deskside Support Engineer to provide onsite, user facing support at a large, regulated site environment. This is a hands-on deskside role covering standard Level 2 support across end user devices.
Your Responsibilities
*Provide Level 2 deskside support for PCs, laptops, peripherals and standard business software
*Diagnose and resolve hardware and software issues directly with end users
*Prepare, configure and deploy end user devices
*Carry out IMAC tasks in line with defined procedures
*Maintain accurate ticket updates and asset records
*Work within agreed SLAs, processes and escalation paths
*Communicate professionally with users in a controlled site environment
You Will Have
*Previous experience in a Level 2 deskside or onsite support role
*Strong hands-on experience supporting PCs, laptops and peripherals
*Confident operating in a face-to-face support environment
*Familiarity with Windows based end user environments
*Experience using ticketing systems and following structured processes
*Able to work independently while adhering to site rules and procedures
Additional Information
Due to the nature of the site, there is a more extensive onboarding and access process, which the successful engineer must be willing to complete.