Customer Service Team Leader
other jobs Bucks and Berks Recruitment
Added before 7 Days
- England,South East,Buckinghamshire
- Full Time, Permanent
- £28,000 - £32,000 per annum
Job Description:
We’re looking for an experienced Customer Service Team Leader to lead and support our client’s Customer Service team in a fast-paced operational environment. You’ll oversee daily customer service activity, manage team performance and ensure customer orders and queries are handled accurately and on time. The role acts as a key link between customers, internal teams and management with responsibility for maintaining high service levels and supporting effective use of Microsoft Dynamics 365 Business Central.
£28k- £32k per annum depending on experience
Office-based in Bourne End
Key Responsibilities
*Lead and support the customer service team
*Manage calls, shared inboxes, and customer enquiries
*Ensure customer orders are processed within 24 hours, maintaining 99% OTIF
*Monitor back orders and delayed shipments, providing regular updates
*Maintain accurate order, pricing, and customer records
*Act as a key user for Microsoft Dynamics 365 Business Central
*Produce reports and support KPI reviews
Key Skills
*Experience in a customer service or account management role
*Previous team leadership or supervisory experience
*Strong organisational and communication skills
*ERP system experience (Dynamics 365 Business Central desirable)
*Calm, customer-focused, and confident managing multiple priorities
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
£28k- £32k per annum depending on experience
Office-based in Bourne End
Key Responsibilities
*Lead and support the customer service team
*Manage calls, shared inboxes, and customer enquiries
*Ensure customer orders are processed within 24 hours, maintaining 99% OTIF
*Monitor back orders and delayed shipments, providing regular updates
*Maintain accurate order, pricing, and customer records
*Act as a key user for Microsoft Dynamics 365 Business Central
*Produce reports and support KPI reviews
Key Skills
*Experience in a customer service or account management role
*Previous team leadership or supervisory experience
*Strong organisational and communication skills
*ERP system experience (Dynamics 365 Business Central desirable)
*Calm, customer-focused, and confident managing multiple priorities
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Job number 3405172
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Company Details:
Bucks and Berks Recruitment
Company size: 20–49 employees
Industry: Recruitment Consultancy
Uniquely positioned to serve YOU throughout the Thames Valley, Surrey, Hampshire and Middlesex.Bucks and Berks Recruitment, the longest established re...