Commercial Services Coordinator
*Annual Salary: £27,970
*Location: Sutton
*Job Type: Full-time
We are seeking a dedicated Commercial Services Coordinator to join our dynamic team. This role is crucial for achieving exceptional client/customer service and efficiency in planning works, including pre-planned maintenance schedules. The successful candidate will be instrumental in facilitating communication across engineers, administration staff, and contract managers, and will be expected to fully embrace and utilise company systems and approved procedures.
Day-to-day of the role:
*Manage the diary of engineers, planning day-to-day works and pre-planned maintenance visits.
*Respond to email queries and answer client/resident phone calls promptly.
*Raise and book repair jobs, order parts/materials as needed.
*Liaise with subcontractors and engineers to ensure smooth operation and contract compliance.
*Maintain accountability for contract compliance through regular maintenance visits.
*Monitor and report on Key Performance Indicators (KPIs).
*Utilise various reporting systems to track and manage tasks.
*Attend client and team meetings as required.
*Work from SABRE action lists and other in-house company systems to manage tasks and responsibilities.
Required Skills & Qualifications:
*Good organisational skills and the ability to meet deadlines.
*Demonstrated initiative and a strong work ethic.
*Exceptional attention to detail.
*Openness to learning and adapting to new systems.
*Excellent communication and interpersonal skills.
*Desirable planning and scheduling skills.
*Proven customer service skills.
*Proficiency in computer use.
*Ability to work closely within a team environment.
Benefits:
*Competitive salary.
*Opportunities for professional development and training.
*Supportive team environment.
*Central office location with easy access to local amenities.