Job Title: Customer Service Officer
Location: Local authority based in Croydon
Hourly rate: £15.50 PAYE
Contract Length: 3-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36-40 hours- Hybrid working available
ASAP Start
Job Duties:
*Being the first point of contact for interaction with vulnerable clients and their carers.
*Take decisions within established procedures dealing with end user and prescriber queries and issues.
*Ability to work flexibly to support the move to stretched working days and weekend operating as required.
*Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
*Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.
Person Specification: The ideal candidate must have:
*Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
*Experience liaising with carers and understanding their needs and challenges
*Previous experience in a customer facing role
*Strong interpersonal skills, including empathy, patience and active listening
*Competent in using IT systems
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy