NEW CONTRACT ROLE - LEVEL 2 TECHNICIAN | ASAP START |Onsite - Chelmsford|
3-6 Month Contract | Possible Extension
THE OPPORTUNITY
We’re looking for an experienced Level 2 Technician to support an onsite deskside support contract in Chelmsford.
This role is focused on end-user support, providing hands-on assistance with PCs, laptops, peripherals, and basic software issues. It’s ideal for a customer-focused technician who is confident working independently while delivering a high standard of onsite IT support.
THE ROLE
*Provide deskside support for service requests involving PCs, laptops, phones, and peripheral devices
*Diagnose and resolve hardware and basic software issues
*Prepare, install, and configure end-user devices
*Deliver professional, client-facing technical support with strong communication and customer service
*Perform service tasks in line with defined procedures and standards
*Support equipment disposal and decommissioning activities
*Accurately document all work performed and update ticketing systems
*Work independently while escalating issues where required
*Provide feedback on technical processes to help drive service efficiency improvements
TECHNICAL SKILLS / REQUIREMENTS
*Experience working in a Level 1 / Level 2 IT support or deskside support role
*Strong working knowledge of: *PCs and laptops
*Peripheral devices
*Basic software troubleshooting

*Confident supporting end users in a face-to-face, onsite environment
*Strong verbal and written communication skills
*Ability to work on issues of moderate complexity with minimal supervision
*Comfortable following defined processes while exercising independent judgement
*Typically 2-3 years’ experience in a similar IT support role
KEYWORDS
Level 2 Technician, Deskside Support, Desktop Support, IT Support Engineer, Onsite Support, End User Support, PC Support, Laptop Support, Hardware Support, IT Technician, Chelmsford, Essex