We are a specialist provider of innovative fire safety solutions. Our work plays a vital role in protecting people and property, and quality sits at the heart of everything we do.
We pride ourselves on creating a workplace where people can thrive — a place that values integrity, teamwork, innovation, and pride in what we deliver. Our culture is collaborative, supportive, and forward-thinking, and we genuinely enjoy seeing our people succeed and grow.
The Role
We are looking for a Project Support Administrator to work closely with our Project Management team, supporting the smooth administration of projects from start to finish. This is a varied, fast-paced role that would suit someone organised, technically minded, and confident working with multiple stakeholders.
Key Responsibilities
*Supporting Project Managers to ensure projects run smoothly throughout their lifecycle
*Providing accurate information to the Production team to enable timely manufacture and ordering of equipment
*Liaising with Project Managers and customers regarding lead times and delivery schedules
*Coordinating with Project and Installation Managers to manage faulty product returns in line with internal processes
*Booking and amending deliveries in line with changing production and installation dates
*Assisting with urgent issues, including raising allocations and arranging deliveries
*Preparing site-specific risk assessments and method statements and obtaining client approvals
*Capturing and tracking variation orders to ensure cost recovery and profitability
*Handling customer queries professionally and efficiently
*Using client portals as required
Skills & Experience
Essential:
*Understanding of project lifecycles
*Ability to interpret technical requirements
*Strong customer service and communication skills
Desirable:
*Manufacturing experience
Benefits
*Competitive salary (details available on request)
*Free onsite parking
*Early finish and dress-down Fridays
*Above-statutory holiday allowance with the option to buy more
*Company social events
*Employee Assistance Programme
*Eyecare vouchers
*Cycle to Work scheme
*Friendly, supportive working environment