We are looking for a highly organised and customer-focused Technical Services Coordinator to play a central role in delivering THT’s technical services globally. This position sits at the heart of our service operations, ensuring laboratory testing, technical support, installations, service visits, and training activities run smoothly and on schedule.


This is a key role in maintaining THT’s reputation for technical excellence and outstanding customer service — a true differentiator in the market. You will work closely with engineers, customers, sales, and finance to ensure high-quality delivery, operational efficiency, and customer satisfaction.


THT serves markets including battery safety research and chemical process safety. Our customer portfolio includes globally recognised and marketing leading brands in electric vehicle manufacturing, consumer electronics, battery development, pharmaceuticals, and reactive chemicals.


Key Responsibilities
Sample Testing Operations
*Coordinating and scheduling laboratory sample testing from initial set-up through analysis and report delivery
*Assigning work to instruments and engineers to meet deadlines and optimise laboratory capacity
*Managing testing workflows, updating lead times, and identifying opportunities to improve efficiency
*Handling contract amendments for Sample Testing services where required to close orders
*Tracking invoicing and supporting revenue forecasting for Sample Testing activities
*Following up with customers after testing to ensure satisfaction and identify further testing or instrument opportunities, passing qualified leads to Sales
*Occasional set up of simple tests in the lab – training provided


Technical Support Coordination
*Acting as a primary user of the THT Support Portal to log, track, and drive customer technical support requests through to resolution
*Assigning cases to Technical Services Engineers based on availability and priorities
*Monitoring service issues and ensuring timely resolution to deliver an excellent customer experience


Installation, Service & Training Planning
*Planning and coordinating installation, service, and training visits carried out by Technical Services Engineers
*Ensuring activities are organised and delivered in a cost-effective way while engineers are travelling
*Tracking installations through to post-acceptance invoicing
*Coordinating follow-up actions after installations to ensure customer satisfaction


Customer Experience & Commercial Support
*Proactively checking in with customers following testing, installations, or service visits
*Monitoring customer satisfaction and capturing feedback
*Supporting the Finance team with invoice tracking and receivables collection when required


Continuous Improvement & Compliance
*Providing feedback and insights on process improvements, customer needs, and potential new or improved service offerings
*Adhering to all Health & Safety protocols at THT facilities
*Undertaking additional tasks as agreed with the Technical Services Manager and/or Sales & Marketing Director


What We’re Looking For
*Strong organisational and coordination skills with the ability to manage multiple priorities
*A customer-first mindset and confidence working with technical and non-technical stakeholders
*Attention to detail and a structured approach to planning and follow-up
*Comfort working in a systems-driven environment (CRM / support portals / scheduling tools)
Desirable:
*Ability to set up tests and operate technical instruments accurately


Why Join THT?
*Be central to a globally delivered technical service operation in a growing business
*Work closely with engineers, customers, and commercial teams
*Opportunity to develop hands-on technical skills over time
*Play a visible role in improving processes and shaping service excellence


Experience
Professional Experience
*2–5+ years of experience in coordination of a technical or engineering services offering
*Demonstrated success managing multiple workflows to deliver smooth operations and effective services delivery
*Experience in dealing with customers directly via phone, email, and other digital means
*Experience working with IT systems including CRM and scheduling tools


Personal Attributes
*Organised — meticulous and detailed in planning activites for themselves and others.
*Proactive and self-driven — takes initiative and works effectively with autonomy and accountability.
*Customer-focused — committed to understanding customer needs and delivering value.
*Strong communicator — clear, persuasive, and comfortable engaging with diverse global audiences.
*Technically curious — eager to learn complex products and understand the industry.
*Resilient and adaptable — handles challenges and changing customer priorities with ease.
*Collaborative — works well across global teams, departments, and cultures.
*Detail-oriented — ensures accuracy in customer communications, scheduling, and project follow-through.
*Results-oriented — consistently focused on driving measurable outcomes.


Location: Milton Keynes, UK
Reporting to: Technical Services Manager
Team: Part of a global technical and commercial team in an SME
Working pattern: Full-time, office based (some hybrid considered), flexible working hours