At Adaptable Recruitment, we’re supporting a growing organisation known for its down to earth, supportive culture. They’re now looking to bring in a Customer Service Advisor who enjoys problem solving, coordinating busy workloads, and being a reliable point of contact for both customers and internal teams.

Salary: £28,000 - £30,000 - Depending on experience.
Location: Runcorn - Fully office based
Holidays: 20 days holiday plus bank.
Working Hours: 8.30 - 5.30

Main Responsibilities to include:

Customer Support & Communication:
*Act as the first point of contact for incoming calls and emails, providing clear and helpful support.
*Make outgoing calls to confirm details, arrange appointments, and keep all parties updated.
*Provide timely updates on ongoing tasks, ensuring all communication is recorded accurately.
*Capture and document customer feedback, including compliments and concerns, ensuring it is directed to the appropriate person.
Scheduling & Coordination:
*Plan and manage appointments, ensuring workloads are allocated efficiently.
*Match tasks with the right team members based on skills and availability.
*Keep all notes, details, and job information fully updated and consistent.
*Support the smooth delivery of both planned and reactive work within agreed timelines.
Administration & System Management
*Create and update customer accounts and job records.
*Order materials or equipment where needed.
*Keep internal systems, trackers, and customer portals up to date.
*Raise invoices and ensure supporting documentation is accurate.
Team Collaboration
*Work closely with colleagues across operations, finance, and management to keep workflows running smoothly.
*Occasionally attend meetings with clients alongside your manager to support ongoing relationships.
Ideal Candidate:
*A strong communicator who is comfortable handling high volumes of calls and emails.
*Naturally organised with a sharp eye for detail.
*Confident asking the right questions to gather accurate information.
*Able to work well under pressure and prioritise tasks effectively.
*Competent using spreadsheets, internal systems, and customer platforms.
*Previous experience in customer service, administration, or coordination roles is beneficial but not essential.
*Enjoys working in a fast-paced environment and supporting both customers and internal teams.
Working Hours:
*Monday to Friday on a rotating shift pattern between 7:00am - 6:00pm
*Core hours: 8:30am - 5:00pm
*8 hour shifts with a 30-minute unpaid break
*Occasional Saturday mornings (approximately 1 in 8)
Benefits to include:
*20 days holiday plus bank holidays, with additional holiday benefits
*Free on-site parking
*Access to employee perks and discounts through a benefits app
*Referral scheme
*Staff discount programme