Customer Support Coordinator
Location: Wakefield
Salary: £30,000 – £32,000 per annum
Hours: Mon-Fri 9am-5pm
We are recruiting a Customer Support Coordinator to join a growing UK business at an exciting stage of its development. This is an office-based role focused on customer support via phone and email, order processing, and coordination of service and repair activity.
The role suits someone who is organised, detail-focused, and comfortable combining customer communication with hands-on, practical tasks when required.
Key Responsibilities
*Manage inbound customer enquiries via phone and email, providing clear and professional support
*Process customer orders accurately and efficiently
*Issue payment requests and follow up where required
*Prepare, pack, and dispatch customer orders and returns
*Coordinate servicing and repair activity, ensuring items are logged, tracked, and completed within agreed timescales
*Carry out minor adjustments or basic checks on products where required
*Handle returns, exchanges, and warranty queries in line with company procedures
*Maintain accurate records of orders, repairs, and customer interactions
*Keep CRM and order management systems fully up to date
*Liaise with internal teams to ensure smooth order fulfilment and service turnaround
About You
To be successful as a Customer Support Coordinator, you will ideally have:
*Previous experience in a customer support or customer service role (phone/email-based)
*Strong attention to detail and administrative accuracy
*Experience processing orders and updating CRM or order management systems
*A practical mindset and confidence handling products or small components
*Clear, professional communication skills
*Ability to manage multiple tasks and prioritise effectively
Personal Attributes
*Organised, reliable, and proactive
*Calm, professional, and solutions-focused
*Comfortable working independently and as part of a small team
*Takes ownership of tasks and follows them through to completion
Why Apply?
*Salary of £30,000 – £32,000
*Full-time, office-based role in Wakefield
*Varied position combining customer support, administration, and coordination
*Opportunity to join a business at a key stage of growth
*Supportive working environment with long-term development opportunities
This Customer Support Coordinator role is ideal for someone who enjoys a varied office-based role with responsibility and attention to detail.
This vacancy is being advertised by POST– Recruitment Ltd, an Employment Agency. Visit our website for more details.