We have an exciting opportunity for a Senior Account Handler – Casualty to join our established Real Estate Team in Chelmsford.
The Opportunity

Reporting to the Operations & Client Relationship Manager – Casualty, you will be responsible for the desktop handling of UK and European Real Estate Casualty claims, primarily Public Liability injury and third-party property damage claims. This is a key technical and client-facing role within a collaborative, specialist team.
Key Responsibilities*Desktop technical handling of UK and European Real Estate Casualty claims on a cradle-to-grave basis
*Acting as a technical referral point when required
*Managing a portfolio of client accounts, including participation in client meetings, presentations, and technical training
*Proactively progressing claims via email, telephone, video calls, and written correspondence
*Controlling the full lifecycle of claims, including diary management and proactive file handling
*Liaising with insureds, insurers, brokers, adjusters, and other stakeholders to deliver excellent customer service
*Working closely with UK and European Casualty Adjusters and Account Management teams
*Accurate time recording, billing, and invoicing in line with internal systems and standards
*Producing MI, data capture, and performance reports for both clients and internal use
*Ensuring compliance with all technical, operational, data protection, and information security policies
About You – Knowledge & Experience*Minimum 5 years’ experience handling Casualty claims on a full handling basis
*Strong Public Liability experience is essential, including both injury and third-party property damage
*Proven experience handling UK claims, with confidence using relevant protocols such as the Low Value Claims Portal
*Experience of Real Estate and/or European claims is beneficial but not essential
*Comfortable undertaking desktop investigations, establishing coverage, liability, and reserves on both delegated and non-delegated claims
*Able to manage a significant caseload while maintaining quality and attention to detail
*Confident producing formal reports and technical advice for clients
*Experience managing client accounts or schemes
*Self-motivated, technically curious, and keen to continue developing professionally
*Comfortable working independently and collaboratively within a wider UK and European team
*Driven and able to meet SLA, chargeable hours, and fee income targets
Desirable*Ability to speak additional European languages (Spanish, French, German, or Italian)
*Holding or working towards a professional claims qualification