Company: Cream
Events: UK Cream Events, Download Festival
Location: Liverpool
Reports to: Head of Operations
Working Hours: Full-time, 10am-6pm Mon-Fri plus weekend work on-site throughout the festival season. Typical onsite working hours 8am – 8pm
Job Type: 6 months FTC


Role Description
As a Festival Operations Assistant, you will play a key role in delivering exceptional event experiences across our festivals and live music projects. Working within the Cream team, a group united by a passion for music, events, and putting people first, you will support the planning and delivery of festival operations from start to finish.
This role is perfect for someone who thrives in a fast-paced, creative environment, enjoys working collaboratively, and is energised by the buzz of live events. You’ll be part of a supportive, fun, and hard-working team that celebrates shared success and genuinely loves what we do.


Who you are
Competencies / Skills / Knowledge / Experience
*Ideally candidates will have experience working onsite at festivals or in live music/electronic music venues/clubs or related industry.
*Strong organisational and multitasking skills, with the ability to manage shifting priorities.
*Confident communicator with the ability to coordinate with a wide range of stakeholders including vendors, artists, staff, and contractors.
*Proficiency in basic administrative tools such as spreadsheets, email platforms, and project management software.
*Full UK driving licence (preferred but not essential).


Behaviours
*Ability to work long hours during event periods, including evenings, weekends, and holidays.
*Comfortable working outdoors and on your feet for extended periods.
*Passion for music and live events, and a genuine excitement for delivering exceptional festival experiences.
*A proactive, can-do attitude with a willingness to jump in wherever needed.
*Strong team player who values collaboration and celebrates shared success.
*Calm under pressure, with excellent problem-solving skills and the ability to think clearly in fast-paced environments.
*Friendly, approachable, and confident in building positive working relationships.
*Good attention-to-detail and pride in completing tasks to a high standard.
*Flexible and adaptable—able to pivot quickly and remain positive when plans change.
*Enthusiastic and motivated by the unique challenges of festival operations
*Confidence
*Commitment and willingness to learn


What the role includes
Event Planning & Preparation
*Assist with pre-event planning, timelines, and operational checklists.
*Coordinate communication with vendors, suppliers, performers, and contractors.
*Support permitting, documentation, and compliance tasks.
*Help organise supplies, materials, and equipment for festival activation.
*Contribute creative ideas that enhance the event experience within music focused environments.
On-Site Operations
*Serve as a point of contact during load-in, event days, and load-out.
*Assist in ordering signage and equipment.
*Support volunteer and staff coordination, including distributing credentials and schedules.
*Ensure safety protocols, crowd flow, and general event standards are maintained.
Vendor & Stakeholder Support
*Help manage vendor load-in/load-out processes and placement.
*Provide onsite assistance to vendors, artists, sponsors, and partners.
*Track and communicate operational updates to the festival team.
*Support positive relationships with stakeholders who contribute to the events success
Administrative & Communication Tasks
*Maintain logs, supply inventories, and operational documents.
*Maintain storage facility inventory
*Assist with radio communication and organisation of communication devices.
*Collect feedback from vendors, attendees, and staff as directed.
*Support budget tracking for equipment, rentals, and operational needs.
*Contribute to event documentation that helps improve future music and festival operations
Working Conditions
*Requires weekend, evening, and holiday availability during festival season.
*Manual lifting and move equipment as needed.
*Fast-paced environment with variable weather conditions.
Post-Event
*Assist with breakdown and site restoration.
*Help with post-event reporting, inventory management, and debrief documentation.


Key Dates
You will be required to attend the following confirmed events plus any other events not yet confirmed;
Download Festival (event dates 9th June – 13th June) – working onsite for the build and break period and event weekend, with extended hours on event days.
On The Waterfront Festival (event dates 18th June – 21st June) – Attendance at each of the event days, working extended hours on site.
In the Park Festival (event date 15th August) - working onsite for the build and break period and event weekend, with extended hours on event days. Creamfields Festival (event dates 27th August – 30th August 2023) – working on site for the whole of event week and extended hours on event days.


Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.


The Company
Cream Global Ltd is part of Live Nation Entertainment which is the largest live entertainment company in the world, consisting of five sectors: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.