Our Client are looking for an experienced Night Concierge to join their team at a luxury residential development based in West London.
Working 4 on 4 off, with the hours of 7pm - 7am.
Salary is £30,000 annually.
Duties include:
*Managing deliveries and contractors, assisting residents, and acting as first point of contact for emergencies.
*Supporting residents, escorting them to lifts, and providing assistance to colleagues as required.
*Liaising with residents whose apartments have direct lift access, ensuring discretion and tailored support.
*Carrying out five patrols per night covering landscaped grounds, residential blocks, facilities, car park and plant rooms.
*Monitoring CCTV systems throughout the estate.
*Completing all Health & Safety checks as required and reporting issues to management.
*Collecting bags left outside apartments once per night.
*Receiving and managing late-night deliveries (often food), ensuring correct handling and safe transfer to residents.
*Completing handover documentation.
*Checking swimming pool chemical levels.
*Opening and closing the leisure facilities at the beginning and end of the staffed day.
*Responding to resident queries (in person, by phone, or email).
*Assisting residents with minor apartment issues or escalating matters to 24/7 management support when necessary.
*Occasionally dealing with leaks or similar urgent issues, taking precautionary measures until specialist support arrives.