Job Overview- As Credit Controller within the Property Management department, you will play a key role in ensuring the timely collection of rent and service charge income across a portfolio of managed properties. The role involves reviewing and managing tenant arrears, liaising closely with Client Accountants and Property Managers, and implementing effective collection strategies to maintain strong cash flow and client satisfaction. You will be a key point of contact for tenants regarding rent and service charge payments, queries, and arrears, ensuring all communication is professional, consistent, and accurately recorded in the company’s property management software. This is a varied and dynamic position that requires excellent organisation, attention to detail, and a proactive, service-focused approach.
Arrears Management & Reporting
*Review, monitor, and manage arrears across a defined portfolio of properties using Re-Leased property management software.
*Record, track, and update comments and actions on Re-Leased to ensure a clear audit trail for each tenant account.
*Employ appropriate and professional collection techniques to secure timely payments.
*Produce and distribute arrears reports, including commentary and analysis, to Client Accountants, Property Managers, and clients as required.
*Liaise with Property Managers to prioritise accounts and agree collection strategies.
Tenant Communication
*Communicate with tenants via telephone, email, and written correspondence to resolve outstanding rent or service charge balances.
*Build and maintain positive and professional relationships with tenants, ensuring a consistent and fair approach to collection.
*Proactively contact tenants based on payment history and trends, setting clear follow-up schedules.
*Handle tenant account queries efficiently and escalate complex matters when necessary.
Financial & Administrative Duties
*Review daily bank downloads to assist the Treasury team in allocating incoming funds correctly.
*Reconcile tenant accounts and maintain accurate data across all property systems.
*Authorise and instruct collection agencies or solicitors for legal action where required and monitor progress to completion.
*Support month-end and quarter-end reporting processes with accurate arrears data and commentary.
*Maintain all credit control correspondence and actions within Re-Leased to ensure system accuracy and transparency.
Collaboration & Departmental Support
*Work closely with Client Accountants, Property Managers, and the wider Property Finance team to ensure coordinated arrears management.
*Provide accurate arrears updates to Property Managers and Directors ahead of client meetings and reporting deadlines.
*Contribute to internal process improvements within the credit control function.
*Support the Property Management team with any ad hoc reporting, analysis, or project tasks as required.
Experience
*Previous experience in credit control or rent collection within a property management or commercial environment (preferred but not essential).
*Proficient use of Re-Leased or similar property management systems.
*Strong numeracy skills and excellent attention to detail.
*Good working knowledge of Microsoft Office, particularly Excel and Outlook.
*Excellent written and verbal communication skills.
*Strong organisational and prioritisation skills with the ability to manage multiple accounts simultaneously.
*Professional, calm, and confident approach to credit management.
*A proactive, practical, and positive attitude.
*Team-oriented and able to collaborate across departments.