Customer Service & Supplier Returns Executive
This role is ideal for someone with strong customer service experience who enjoys problem-solving, managing returns processes, and working cross-functionally to deliver a high standard of service in a fast-paced environment.
The Role
You will be responsible for managing customer enquiries and overseeing the end-to-end supplier returns process for defective or unwanted products. Working closely with internal teams such as Finance, Technical Support, Engineering, and Returns, you’ll ensure issues are resolved efficiently and in line with agreed service levels.
The role requires excellent organisational skills, attention to detail, and confidence managing multiple workflows across customer support, inventory, and supplier coordination.
Key Responsibilities
Customer Service
*Act as the primary contact for customer enquiries via ticketing systems and email
*Process customer returns and RMA sales orders in line with internal SLAs and procedures
*Manage RMA requests, including advanced and onsite warranty cases
*Investigate customer issues and complaints through to satisfactory resolution
*Monitor and follow up on advanced warranties to ensure timely outcomes
*Work closely with internal departments to resolve issues and improve customer experience
*Support the monitoring and improvement of customer feedback
Supplier Returns
*Coordinate product returns and exchanges with suppliers, tracking progress via internal systems
*Process advanced warranties and cross-shipments, ensuring replacement stock is ordered promptly
*Prepare and manage all return documentation, including authorisations and shipping labels
*Control and monitor faulty stock, ensuring accurate labelling and timely return in line with SLAs
*Liaise with purchasing and technical teams to source replacements for end-of-life or out-of-warranty items
Administration & Compliance
*Monitor shared department inboxes to ensure timely and professional responses
*Maintain accurate inventory and stock records within internal systems
*Promote a positive, collaborative team environment while adhering to legal and regulatory requirements
Skills & Experience
*Previous experience in a customer service or support role
*Experience handling supplier returns or RMAs is beneficial
*Strong written and verbal communication skills
*Excellent problem-solving ability with high attention to detail
*Comfortable using customer service platforms or ticketing systems (experience with JIRA or Sage X3 is advantageous but not essential)
*Highly organised, with the ability to manage multiple tasks and priorities
*Able to work independently while collaborating effectively with wider teams
Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.
Nouvo Recruitment London Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK