IT Support Engineer – 1st & 2nd Line
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Added before 7 Days
- England,North East,North Yorkshire,Middlesbrough
- Full Time, Permanent
- £30,000 - £32,000 per annum, inc benefits
Job Description:
Full-time | Office-based
An established global organisation is looking for an IT Support Engineer to join their busy IT department. You’ll be the first point of contact on the helpdesk, supporting 500+ users across multiple international sites and providing hands-on 1st and 2nd line support.
Key Responsibilities:
*Deliver 1st/2nd line support and manage tickets through the helpdesk system
*Install and support hardware and software across multiple locations
*Maintain networks, Wi-Fi, VPNs, and remote access
*Support Office 365, VMware, RDS and IP telephony systems
*Configure and support Apple/Android devices
*Handle software patching, firmware updates and documentation
*Work with third-party providers to resolve issues
*Lead small IT projects and assist with onsite upgrades when required
About You:
*Strong communicator with an excellent telephone manner
*Able to work independently and within a team
*Calm under pressure with strong attention to detail
*Flexible and open to learning new technologies
*Willing to work occasional out-of-hours/on-call when needed
An established global organisation is looking for an IT Support Engineer to join their busy IT department. You’ll be the first point of contact on the helpdesk, supporting 500+ users across multiple international sites and providing hands-on 1st and 2nd line support.
Key Responsibilities:
*Deliver 1st/2nd line support and manage tickets through the helpdesk system
*Install and support hardware and software across multiple locations
*Maintain networks, Wi-Fi, VPNs, and remote access
*Support Office 365, VMware, RDS and IP telephony systems
*Configure and support Apple/Android devices
*Handle software patching, firmware updates and documentation
*Work with third-party providers to resolve issues
*Lead small IT projects and assist with onsite upgrades when required
About You:
*Strong communicator with an excellent telephone manner
*Able to work independently and within a team
*Calm under pressure with strong attention to detail
*Flexible and open to learning new technologies
*Willing to work occasional out-of-hours/on-call when needed
Job number 3410469
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