Orders Co-Ordinator - Milton Keynes
Are you a skilled and experienced Order Processor or Sales Administrator adept at dealing with a high volume of Customer order enquiries? You will need to have an expert working knowledge of SAP to be considered for this position, along with previous experience covering Inventory and Stock Control issues and liaising with 3rd party warehouses.
This position is a critical role within our client’s team where you will support customers to ensure their orders are processed in a timely manner and that the customer experience is seamless throughout. You will need to organise deliveries and liaise with supplier to ensure stock is able to be distributed on time.
This is a fully office-based role to start with, however with training and probation being completed you will then have the opportunity to work this role on a hybrid basis. The core hours for this role are Monday to Friday 8:30am - 5pm.
Our clients are offering a substantial starting salary, along with an attractive package of company perks.
Duties:
*Prepare quotations and process orders through SAP accurately and in a timely manner
*Coordinate deliveries with distributors.
*Maintain customer data in SAP according to guidelines.
*Ensure all order updates are imputed on database.
*Record all delivery data following every order.
*Manage order book and deliveries to reflect customer requirements.
*Keep track of all UK deliveries.
*Liaise with warehouse to ensure all delivery instructions are communicated
*Book site surveys and ensure all installations are arranged where required.
*Handle all inbound customer service calls within a timely manner.
*Oversee all returns shipments.
Candidate Requirements:
*Proven experience in managing high-volume, business-critical Key Accounts within demanding environments.
*Strong experience in Sales administration and Customer service is a must.
*Advanced working knowledge of SAP is a must, with experience using this for order entry, availability checks, delivery tracking, and invoicing.
*You must be able to demonstrate prior experience working with Inventory and Stock Control duties and have also liaised with 3rd Party Warehouses.
*Proactive, enthusiastic, and open-minded individual who can demonstrate a positive mindset when problem solving.
*Exposure to order lifecycle management, starting at quotation through to delivery and after-sales support.
*Able to work independently and self-motivated to following through on those responsibilities.
*Strong team player, who is helpful, empathetic, and can show a balanced approach.
*Resilient under pressure and able to handle confrontation with a polite and well-mannered tone.
*Skilled in identifying solutions and solving problems to ensure a happy Customer experience.
*Detail-oriented, especially with order processing, pricing, and agreements.
*Strong written communication skills; able to convey information in a concise, structured, and professional manner.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support