Job Title: Client Services Director
Location: Essex, Feering CO5
Salary: £55,000 - £60,000 (DOE)
Shifts: 9:00am – 5:30pm, Monday to Friday (three days in office)
(Occasional early starts, late finishes, and client travel may be required)
About the Role:
As Client Services Director, this role leads and develops the Client Services team (consisting of Account Managers and Account Executives) to deliver exceptional service and build strong, long-lasting client relationships. The position works closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities.
This role plays a key part in driving team performance, nurturing talent, and ensuring clients receive a consistently outstanding experience.


Benefits:
*Generous Holidays starting from 33 days per annum
*Birthday leave (post-probation)
*Tax Free EOT Bonus
*Group Life Assurance
*Social events organised by our Social Committee
*Optional private medical insurance after 1 year
*Long service awards every 5 years
*Employee of the Quarter programme
*Free tea, coffee, snacks, kitchen facilities, and breakout spaces
*Beer Fridge Fridays
*Referral programme
*Pirkx benefits from day one
*Auto-enrolment pension (3% employer contribution after 3 months)


Key Responsibilities:
*Lead, inspire, and develop the Client Services team to deliver outstanding customer service
*Build and maintain strong senior-level client relationships and key accounts
*Oversee delivery of high-quality work that meets client briefs, budgets, and timelines
*Drive best practice across client servicing and continuously improve processes
*Identify and support new business opportunities and account growth
*Own financial targets and motivate the team to achieve performance goals
Requirements:
*Proven experience in a senior client services or account leadership role within an agency environment
*Strong track record of managing and developing high-performing teams
*Experience managing key client relationships and multiple stakeholder groups
*Commercially minded with the ability to spot and convert new business opportunities
*Excellent communication, presentation, and relationship-building skills
*Highly organised with the ability to thrive in a fast-paced, deadline-driven environment