SF Recruitment are working with a leading organisation to recruit a Commercial Insights Analyst to join their growing team. This role will play a key part in evaluating customer feedback and pricing-related insights to support improvements in customer experience and commercial performance including financial pricing strategy.

This opportunity is ideal for someone with experience analysing customer feedback, complaints data, or customer service trends, who enjoys identifying patterns, conducting root cause analysis, and working with multiple business functions to implement improvements.

Key Responsibilities

Analyse customer feedback and pricing-related complaints to identify trends and improvement opportunities

Conduct root cause analysis to uncover recurring themes and systemic issues

Produce clear, actionable insight reports for commercial and operational stakeholders

Recommend actions to improve customer experience and pricing outcomes

Manage and resolve escalated complaints in line with agreed SLAs

Maintain accurate records of escalated complaints and outcomes

Collaborate with Pricing, Commercial, Sales, Finance, IT, and operational teams to support the implementation of insight-led improvements

The Ideal Candidate

Experience analysing customer feedback, complaints, or customer service data within a customer-facing environment

Strong analytical and reporting skills with the ability to interpret and present insights clearly

Excellent written and verbal communication skills

Customer-focused, proactive, and solution-oriented

Able to work effectively in a fast-paced environment and manage multiple priorities

What’s on Offer

Opportunity to influence customer experience and commercial decision-making

Collaborative and supportive working environment

Competitive salary and benefits package

Strong opportunities for development and progression