Transport Customer Support Coordinator
Full time, permanent
We are looking to recruit a new member to join our busy team in Ipswich. The successful applicant will work as a member of a small team, monitoring haulage performance for export collections and Import deliveries. The appointed will also deal with non-conformances, customer queries and general quality issues with regards to the transport system.
How you will help us and what you can expect
*Work to agreed KPI’s with haulage to measure haulage performance (in particular relating to VIP Customers)
*Act as a link between commercial/haulage team to improve service
*Act upon feedback from commercial team and put systems in place for monitoring
*Always endeavour to help colleagues import/export whenever possible
*Ensure daily tasks given, e.g. re bookings are up to date and have set procedures for daily/weekly tasks
*Ensure by end of each week that charges are all up to date, re bookings and detentions are looked at on a daily basis
*Assist other colleagues/teams as and when required
*Meet agreed deadlines and follow up action where needed
Skills and experience you’ll bring to us
*Must have previous office experience, with ability to communicate at all levels with both haulier and customer
*Previous experience in a similar role would be beneficial
*Excellent telephone skills
*Good numeracy, literacy and IT skills. Knowledge of Excel & Word
*Ability to maintain a high level of customer service under pressure
*A flexible approach and ’can do’ attitude is essential
*Compliance with MSC’s email etiquette
*Excellent communication and teamwork
*Strong team player
What we offer
*Competitive salary
*Private Health Care for everyone from day 1 (non contractual)
*Generous pension scheme
*Life Assurance – 4x salary
*22 days + a day to take on Christmas Eve or New Year’s Eve
*Free parking
*On-site artisan restaurant
*Discounted gym membership
*Cycle to work scheme
*Flu vaccines and eye care vouchers
*Buy or sell holiday scheme
*Christmas club saving
*MSC Cruises friends and family discount
*Full induction day and training provided
*Learning and development opportunities
*Dress for the day policy/modern office environment
What working for us means
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support, enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity bringing strengths through different viewpoints, experiences & approaches.