Are you a commercially-minded relationship builder with a talent for turning customer loyalty into revenue?
This instantly recognisable brand, based near Lichfield, is looking for a Retention Account Manager to own a portfolio of existing accounts, whose mission it’ll be to protect revenue, reduce churn, and uncover hidden growth opportunities while delivering a seamless customer journey.
What’s in it for you?
*Work hours: Monday to Friday, 9am to 5pm
*Salary: £26,000 plus uncapped commission with realistic first year earnings of £38,000
*31-day holiday, including bank holidays
*Holiday buy-back scheme
*Free onsite parking
*Access to a company pension, life assurance, cycle to work scheme
*Enhanced parental policies
*Regular incentives, days away, and team-building days
*Wellbeing programme
*Training and development opportunities, with access to Apprenticeships
*Employee perks, which include retail discounts
Retention Account Manager Responsibilities:
*Protect account revenue by monitoring account health and proactively addressing risks to prevent churn
*Strengthen client partnerships through regular engagement, adding value during every interaction
*Effectively and swiftly resolve issues as they arise, and identify issues before they arise
*Identify upsell and cross-sell opportunities within your portfolio
*Use your product knowledge and client knowledge to provide consultative recommendations and deliver tailored solutions
*Deliver retention strategies that reinforce loyalty
*Work with the internal team to deliver a first-class experience
*Record and manage account activity, using the CRM system to track activity and forecast performance
Retention Account Manager Skills and Experience:
*Previous experience in an account management or telesales role with a focus on retention
*Customer-first approach, always looking to enhance a customer’s experience
*Proven success in meeting or exceeding targets and KPIs
*Confident communicator, able to influence and build lasting relationships
*Demonstrates strong negotiation, objection-handling, and consultative selling skills
*Tenacious, resilient, results-driven, with a positive mindset