Council Tax Officer – Hackney | Immediate Start | Competitive Rates
Location: Hackney-based Local Authority
Start Date: Immediately
Duration: Until May 2026 (with strong potential for extension)
Pay:
*Umbrella: £26.92 per hour
*PAYE: £19.98 per hour
Are you an experienced Council Tax Officer looking for your next rewarding contract? We’re supporting a respected Hackney local authority in securing a skilled professional to join their Revenues team on a temporary basis. If you thrive in a fast-paced environment and have a track record of delivering high-quality work in Council Tax administration, we want to hear from you.
The Role
As a Council Tax Officer, you’ll play a vital role in ensuring the effective administration, collection, and enforcement of Council Tax in line with legislation and local authority policies. You will manage complex cases, respond to resident queries with professionalism, and maintain accurate records across specialist revenue systems.
Key Responsibilities
Account Management & Billing
*Maintain and update the Council Tax Register, ensuring accurate records for property details, liability, exemptions, and discounts
*Issue annual bills, notifications, and revised demands in accordance with statutory timelines
*Process changes in household and occupancy status, including new builds, demolitions, and tenancy changes
*Assess, verify, and apply relevant discounts, exemptions, and reliefs (e.g., SPD, student exemptions, SMI)
*Manage refunds, handle overpayments, and prepare documentation for debt write-offs
Customer Service & Communication
*Handle incoming enquiries—mainly via telephone, with some face-to-face interactions
*Provide clear, accurate guidance on Council Tax legislation and local policy
*Discuss and negotiate sustainable payment arrangements for residents in financial hardship
Administration & Compliance
*Ensure all actions, notes, and correspondence are accurately recorded
*Stay informed on current Council Tax legislation, including the Local Government Finance Act 1992
*Work collaboratively with Housing Benefits, the VOA, Legal Services, and other internal teams to resolve complex cases
What We’re Looking For
*Proven experience within a local authority Council Tax role
*Strong working knowledge of relevant legislation and enforcement procedures
*Proficiency with Academy and Comino systems
*Excellent numerical, analytical, and data-entry skills
*Confident communication and customer engagement skills, including handling challenging conversations
*Ability to manage a high caseload with accuracy and efficiency
Why Apply?
*Competitive hourly rates (PAYE or Umbrella)
*Work with a forward-thinking Hackney-based authority
*Immediate start with potential for long-term extension
*Meaningful role supporting local residents and communities