NOW HIRING: Experienced Complaints Investigators (temp)– Wembley
Full-time | 36 hours per week (Mon–Fri) | Hybrid Working
PAYE: £23.81 per hour | LTD/Umbrella: £30.88 per hour
Basic DBS required
Are you an experienced Complaints Investigator looking for your next challenging and rewarding role? We’re recruiting on behalf of a London-based council in Wembley for professionals with strong investigative skills, excellent written communication, and the confidence to work directly with senior stakeholders. If your complaints experience is in housing this would be beneficial!
The Role
You will lead complex complaint investigations, ensuring fair, thorough, and customer-focused outcomes. This includes:
*Managing Stage 2 complaint investigations from start to finish
*Drafting high-quality, evidence-based responses on behalf of Corporate Directors
*Working across departments, engaging with senior managers and key stakeholders
*Applying tact, diplomacy, and sound judgement while maintaining the persistence needed to follow each investigation through to completion
Hybrid working is available, with a requirement to attend the office in Wembley when needed.
Key Experience Needed
We are seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in:
*Housing & repairs
*Homelessness
*Public realm services
*Complex, cross-departmental disputes
You should be confident writing formal responses, handling sensitive issues, and working in a fast-paced local government environment.
Requirements
*Strong background in complaint investigation (local authority experience highly desirable)
*Excellent communication and report-writing skills
*Ability to liaise professionally with senior stakeholders
*Tact, diplomacy, and investigative tenacity
*Willingness to undergo a Basic DBS check
Apply Today
If you’re a detail-driven investigator with a passion for fair outcomes and excellent customer service, we’d love to hear from you.