We are working with a well-established provider of specialist loss adjusting and claims-solutions services, renowned for technical excellence, long-standing success, and commitment to supporting employee growth, development, and wellbeing. This is an opportunity to take ownership of a varied motor claims caseload while becoming part of a collaborative team that values professionalism, innovation, and exceptional service delivery at every stage. Excellent benefits package, Monday-Friday, 35 hours per week.
Key Responsibilities
*Manage motor claims from initial instruction through to settlement, ensuring high-quality service and technical accuracy
*Conduct thorough investigations, gathering high-quality evidence including statements, photographs, and supporting documentation
*Communicate proactively with all relevant parties, prioritising telephone engagement to progress claims efficiently
*Demonstrate sound judgement in relation to liability, indemnity, and quantum, aligned with client requirements
*Produce clear, informative reports that reflect the value of involvement and keep clients fully updated
*Maintain detailed and accurate records of communications, decisions, milestones, and outcomes
*Allocate and manage your caseload in line with licensing requirements, escalating cases outside licence where appropriate
*Uphold TCF principles and ensure compliance with all client SLAs, KPIs, and internal procedures
*Contribute positively to the wider team, supporting knowledge sharing and collaborative working
Requirements
*Minimum 3 years’ motor claims handling experience
*Strong knowledge of motor claim processes and principles
*Excellent written and verbal communication skills
*Strong investigative and analytical capabilities
*High level of IT literacy
*Ability to work both collaboratively and independently
*Able to work under pressure while maintaining accuracy and meeting deadlines
*Demonstrates professionalism, integrity, and a commitment to quality
*Cert CILA / Cert CII or equivalent qualifications desirable, but may not be essential
Benefits
*Competitive salary
*Enhanced contributory pension
*Performance-related bonus
*Flexible benefits package
*Enhanced family leave
*Electric car scheme
*Voluntary benefits schemes
*Birthday holiday
*Share purchase scheme with interest-free loans
If you think you are suitable for this role, then please click ’APPLY’ now!
Recruitment Note:


Due to the high volume of applications we receive, we are unable to respond to every candidate individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. However, we do review every CV carefully, and if circumstances change or a more suitable role becomes available, we may be in touch.