Our client is looking for a confident, personable Account Manager / Customer Relationship Executive to join a supportive and friendly team. This is not cold calling — you’ll be following up with customers who have already received a quote, building relationships and guiding them through the next steps.
This role would suit someone from a customer service or sales background, particularly if you’ve worked with service agreements, renewals or upselling in environments such as estate agency, insurance, finance, legal services or similar.
The Role
*Following up on warm leads — customers who have already been quoted
*Building rapport and long-term customer relationships
*Answering questions, addressing concerns and progressing services
*Managing your own accounts in a consultative, supportive way
*Working closely with the wider team to achieve shared goals
What We’re Looking For
*Experience in customer service, account management or relationship-led sales
*Comfortable discussing and agreeing contracts or services
*Strong communication skills and a friendly, professional approach
*Confident on the phone with a focus on customer care rather than hard selling
*Organised, motivated and able to manage your own workload
The Environment
*Hybrid role — work from home with regular time in the Pontefract office
*Supportive team culture with a relaxed, positive atmosphere
*Lunch provided when working in the office
*Dog-friendly office — well-behaved dogs welcome
If you enjoy building relationships, following up warm opportunities and working in a genuinely friendly environment, this could be a great next step.