Senior IT Support Engineer
other jobs MRJ Recruitment
Added before 2 Days
- England,Yorkshire and The Humber,West Yorkshire,Huddersfield
- Full Time, Permanent
- £40,000 - £45,000 per annum
Job Description:
Senior IT Support Engineer: £40k - £45k
Hybrid – 3 days per week in the office
We’re supporting a well-established UK digital business operating at scale across consumer-facing platforms and internal technology services. They’re looking for a Senior IT Support Engineer to act as a technical escalation point within their IT Operations function and help drive service quality, automation and operational maturity.
The role
This is a senior, hands-on support role within a hybrid working environment. You’ll provide advanced technical support, own complex escalations, and mentor a junior technician, while also contributing to process improvement and small-scale project delivery. You’ll be trusted to balance BAU support with forward-thinking improvements, helping modernise tooling, strengthen security posture, and improve the end-user experience.
Key responsibilities
*Act as escalation point for complex IT issues, owning incidents from triage through to resolution
*Provide high-quality support across hybrid and multi-site environments
*Mentor and support junior IT staff through coaching, shadowing and knowledge sharing
*Administer Microsoft 365 services including Entra ID, Intune, SharePoint, Teams, Defender and Copilot
*Manage device enrolment, configuration and compliance via Intune, with macOS support via Jamf or Iru
*Deliver senior-level troubleshooting across Windows, macOS, iOS and Android
*Support day-to-day Windows Server operations
*Maintain high-quality documentation, SOPs and knowledge articles
*Contribute to small projects, rollouts and operational improvements
*Apply security best practices and support compliance with ISO-aligned frameworks
What we’re looking for
*Strong experience in a senior IT support / IT operations role
*Proven Microsoft 365 administration experience (Entra ID, Intune, Defender, Teams, SharePoint)
*Confident device management experience (MDM/MAM), including Windows and macOS
*Solid networking fundamentals (TCP/IP, VLANs, DNS/DHCP, Wi-Fi, Meraki)
*Excellent troubleshooting across end-user platforms
If this sounds like the right next step, apply now or get in touch for a chat!
Hybrid – 3 days per week in the office
We’re supporting a well-established UK digital business operating at scale across consumer-facing platforms and internal technology services. They’re looking for a Senior IT Support Engineer to act as a technical escalation point within their IT Operations function and help drive service quality, automation and operational maturity.
The role
This is a senior, hands-on support role within a hybrid working environment. You’ll provide advanced technical support, own complex escalations, and mentor a junior technician, while also contributing to process improvement and small-scale project delivery. You’ll be trusted to balance BAU support with forward-thinking improvements, helping modernise tooling, strengthen security posture, and improve the end-user experience.
Key responsibilities
*Act as escalation point for complex IT issues, owning incidents from triage through to resolution
*Provide high-quality support across hybrid and multi-site environments
*Mentor and support junior IT staff through coaching, shadowing and knowledge sharing
*Administer Microsoft 365 services including Entra ID, Intune, SharePoint, Teams, Defender and Copilot
*Manage device enrolment, configuration and compliance via Intune, with macOS support via Jamf or Iru
*Deliver senior-level troubleshooting across Windows, macOS, iOS and Android
*Support day-to-day Windows Server operations
*Maintain high-quality documentation, SOPs and knowledge articles
*Contribute to small projects, rollouts and operational improvements
*Apply security best practices and support compliance with ISO-aligned frameworks
What we’re looking for
*Strong experience in a senior IT support / IT operations role
*Proven Microsoft 365 administration experience (Entra ID, Intune, Defender, Teams, SharePoint)
*Confident device management experience (MDM/MAM), including Windows and macOS
*Solid networking fundamentals (TCP/IP, VLANs, DNS/DHCP, Wi-Fi, Meraki)
*Excellent troubleshooting across end-user platforms
If this sounds like the right next step, apply now or get in touch for a chat!
Job number 3414674
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Company Details:
MRJ Recruitment
Company size: 5–9 employees
Industry: IT
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