New Opportunity: Client Services & Account Manager - 12 Month FTC
Sector: 3PL Contract Logistics
Location: Leicestershire / Midlands
Working Pattern: Hybrid - 50/50
Salary: £55,000 to £65,000 + Car Allowance, Bonus & Benefits
Are you a seasoned Client Services and Account Manager in the logistics and supply chain industry, adept at navigating the complexities of sales within 3PL multi-user operations?
This opportunity is a hybrid role with travel expected to the; Midlands HQ, Other UK sites, and working from home.
There is the potential this role turns into a permanent position due to continued company growth.
The Client
Loom Talent are proud to have been retained, supporting a pioneering force in the 3PL logistics sector, renowned for innovative solutions and unwavering commitment to excellence & service.
With a global presence, our client stands as a recognised leader in delivering European 3PL Contract Logistics solutions across Warehousing, Transportation and Freight distribution to a ranging multi-user, diverse client base.
The Role
We are searching for a proactive and dynamic Client Services and Account Manager on a 12 Month FTC basis who possesses an intricate understanding of the Warehousing & ideally 3PL multi-user contract logistics space.
Your role will be pivotal in formulating and executing strategic plans to maintain, develop and retain clients.
Key Responsibilities:
*Act as the Primary Client Contact - Serve as the lead point of contact for all UK client account matters across the full life cycle of the relationship.
*Own and Develop Key Client Relationships - Build, maintain and strengthen long-term partnerships, ensuring high engagement, retention and satisfaction.
*Drive Commercial Growth Within Accounts - Identify, scope and deliver cross-sell and up sell opportunities across the UK portfolio to support sustainable revenue growth.
*Manage Contract Pipeline & Additional Business - Oversee contract renewals, amendments and incremental business opportunities, ensuring commercial rigour and continuity.
*Lead Contract & SLA Negotiations - Actively participate in negotiating commercial agreements and service levels, aligning operational capability with contractual commitments.
*Ensure Operational Alignment to Commercial Agreements - Work closely with Operations, Finance, Transport and Sales to ensure delivery is fully aligned to agreed commercial terms.
*Support Implementation of New Contracts - Partner with project teams to ensure smooth on boarding and successful implementation of new UK contracts within agreed timelines.
*Oversee Client Reporting & Performance Metrics - Ensure accurate forecasting, reporting and KPI structures are in place at account level to drive performance transparency and accountability.
*Resolve Escalations & Strengthen Account Health - Proactively manage risk, resolve complex client issues and identify opportunities to enhance partnership value.
*Governance & Stakeholder Sign-Off - Coordinate internal board pack approvals and ensure all contractual documentation is completed and signed off by relevant stakeholders.
The Candidate
*Have a Logistics Distribution and Supply Chain background - Essential.
*Have a proven track record of over 5+ years within Client Services and Account Manager roles, ideally within a Warehousing / Logistics environment - Essential.
*A 3PL Logistics background would be highly attractive - Advantageous.
*Exceptional communication, negotiation, and relationship-building skills - Essential.
*Strategic mind-set coupled with a strong business acumen, pivotal in driving revenue growth - Essential.
*Strong problem-solving and analytical abilities - Essential.
*Commutable across the Midlands region with Leicestershire a core location for the role - Essential.
The Salary & Benefits Package
*Basic Salary - £55,000 to £65,000 (DOE)
*Company Car Allowance.
*Company Bonus.
*25 Days + 8 Bank Holidays.
*Matched Pension Contributions.
*Death in service cover.
*Plus additional company benefits.

If you are a forward-thinking, results-driven individual with a proven expertise in 3PL Contract Logistics, we are keen to hear from you!