Compliance Administrator
Location: Altrincham
Salary: £25,000 per annuum
Contract: Permanent
Time Recruitment is proud to be the exclusive recruitment partner for this exciting opportunity.
We are seeking a highly organised and detail-oriented Compliance Complaints Administrator to join a leading healthcare provider. This role is pivotal in supporting the Hospital Director and Senior Management Team to ensure the highest standards of patient safety, governance, and service quality.
Key Responsibilities
*Provide professional administrative and secretarial support to the Hospital Director.
*Support a culture of patient safety and learning from incidents and complaints.
*Assist with investigations and reviews, including serious incidents, whistleblowing, and complaints, ensuring timely and policy-compliant reporting.
*Monitor patient experience, identify themes, and support improvements in practice and policy.
*Work with senior leaders on service improvement plans and quality performance indicators.
*Maintain accurate records of CQC notifications, incident reports, and governance reviews.
*Coordinate responses to patient complaints in line with policy.
*Prepare quality reports and lead the organisation of Clinical Governance meetings.
*Contribute to clinical audits, policy development, and embedding of learning.
*Use data systems to support improvements in patient safety and experience.
Skills & Experience
*Strong administrative experience, ideally within healthcare.
*Excellent communication, organisation, and time management skills.
*Ability to work under pressure and meet tight deadlines.
*First-class customer service skills.
*Experience with audit processes and diary management.