We are looking for a customer focused person, who loves interacting with customers in person and over the phone, to join a small and busy team. This role is in a trade office setting so you’ll be interacting with colleagues and customers both in the yard / in person at the office counter and over the phone 90% of the day.


The Customer Service Representative will:
*Handle customer queries on the phone, in person and over email
*Take and progress bookings for industrial / plant equipment
*Maintain accurate and up to date records both paper and CRM based
*Take and process payments
*Manage complaints and work with drivers to resolve issues
*Process licence applications and complete all related paperwork and administration
*Cover the weighbridge as needed


Skills & experience required:
*Strong interpersonal skills and excellent verbal and written communication
*Able to provide the best level of customer service and to remain calm when dealing with customer complaints
*Previous customer service experience
*Ideally have own transport due to location of the site office


Salary, hours and company benefits:
*£28,000 to £32,000
*42.5 hours a week working 7.30am to 5pm Monday to Friday, 1 hour lunch. Occasional Saturday mornings and Bank Holidays.
*20 days holiday
*Free onsite parking
*Pension scheme
*Social events




Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.