Female Housing Support Worker | Southend | 37 hours per week | £24,335
Main Purpose of the Role
Are you a motivated and passionate individual looking to make a real difference in your local community? Are you also available at the weekends on a rota basis to put your skills to good use? If so, we would love you to join our clients housing management team as a Housing Support Worker.
*Providing practical advice, information and support on tenancy sustainment, education, employment, life skills and the development of personal independence
*Supporting service users to improve their mental health and manage physical health needs or substance misuse where required
*Ensuring housing provided to service users is exemplary, safe and well-maintained
Key Responsibilities
Resident Support
*Ensure residents receive a welcoming, supportive and positive experience as they settle into a home environment
*Support the team in managing a caseload, including assessments, support plans and reviews
*Build warm, positive and professional relationships with service users
*Work collaboratively with colleagues to deliver tailored support packages
*Enable residents to sustain their accommodation, prevent evictions and support those ready to move on
*Encourage and support residents with substance misuse issues to engage with specialist treatment services
*Assist residents in developing essential life skills such as budgeting, cooking, laundry and personal hygiene
*Provide evening and weekend cover across sites in line with the rota
*Ensure anti-oppressive practice is embedded in all interactions with residents and service users
Health, Safety and Housing
*Carry out all building health and safety checks in line with organisational policies
*Ensure properties and surrounding areas are safe, secure and conducive to effective engagement and community cohesion
*Assist residents with Housing Benefit applications to ensure timely recovery of rent and service charges
*Maintain regular contact with residents and ensure they understand tenancy rights and responsibilities
Delivery and Case Management
*Maintain accurate and up-to-date case files for all residents
*Advise residents on welfare, housing, benefits and legal rights, supporting them to access entitlements
*Support service users in accessing appropriate medical, dental and mental health care
*Assist colleagues in delivering meaningful activity groups
Monitoring and Evaluation
*Ensure all information on the Company In-Form database is accurate and fully updated for monitoring and reporting
*Conduct exit interviews with participants
Stakeholder Engagement
*Build and maintain strong professional relationships with partner agencies
Press, PR and Communications
*Support Fundraising & Communications teams in promoting services to local press and media when required
GDPR, Data Protection and Confidentiality
*Ensure all data is handled in line with GDPR, Data Protection policies and national legislation
*Treat all personal, sensitive or private information with strict confidentiality
Budget and Income
*Ensure timely Housing Benefit claims and collection of service charges
What you’ll need
To be considered for this role you will need to:
*Demonstrate patience, politeness and self-control
*Organised, adaptable, and a good communicator
*To be enthusiastic and motivated by a constantly changing and busy environment
*Flexible to work where you are most need in the supported housing services
What’s in it for you?
Applicants for this position must be available for interview 24th March 2026
*37 hours per week
*Permanent vacancy
*Salary: £24,335 rising incrementally to £24,968
*Annual Leave 33 days including bank holiday
*Blue Light Card
*Pension Scheme
*A day off to celebrate your birthday!
*24/7 Digital GP Access
*Employment Assistance Programme
*Training and Development