Team Administrator West Malling, Kent (Hybrid)

ME Recruitment is delighted to be partnering with a well-established and highly respected Buy-to-Let lender with over 25 years’ experience in the UK mortgage market.

Due to continued growth, our client is seeking a Team Administrator to join their Case Management team. This is an excellent opportunity to join a stable, values-driven organisation with a strong brand presence and a collaborative working culture.

You will play a key role in ensuring the smooth progression of mortgage applications. Acting as a central point of contact, you will liaise with both internal departments and external stakeholders to maintain efficiency, accuracy and compliance throughout the process.

This role would suit a proactive, organised and customer-focused individual who thrives in a fast-paced environment and takes pride in delivering high-quality service.

Key Responsibilities Client & Stakeholder Support

*Act as the first point of contact for mortgage application queries
*Build and maintain strong relationships with brokers, solicitors, valuers and clients
*Provide accurate and timely responses to calls and correspondence
*Liaise with internal teams including Underwriting, Finance, Risk and Compliance
*Provide case updates and proactively resolve queries
Operational & Case Management
*Accurately input and maintain case data within internal systems
*Monitor application progress from offer through to completion
*Allocate and action incoming emails efficiently
*Chase outstanding documentation, reports and fees
*Liaise with Finance to resolve fee allocation queries
*Ensure cases and completion files are evenly distributed across the team
*Support cross-training initiatives to ensure seamless team coverage
Our client is looking for someone who demonstrates:
*Strong customer service skills with a proactive approach
*Excellent communication skills (both written and verbal)
*The ability to interpret processes and apply them effectively
*Strong organisational and workload management skills
*Adaptability in a changing environment
*A collaborative, team-focused attitude
*A commitment to continuous improvement
Company Values Our client places strong emphasis on:
*Teamwork & Cooperation
*Valuing People
*Continuous Improvement
*Positive Contribution
*Customer Focus

To apply or find out more, please contact ME Recruitment today.
Applications are being reviewed immediately, so to avoid missing out, candidates are encouraged to apply today or get in touch as soon as possible.

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