Collections Agent
other jobs Calor Gas Limited
Added before 1 Days
- England,West Midlands,Warwickshire
- Full Time, Permanent
- £25,180 - £28,500 per annum
Job Description:
Collections Agent
Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£25,180 - £28,500 (Dependent on experience)
About the Role
As a Collections Agent, you’ll manage and recover outstanding customer debt for an allocated portfolio. Whether you’re speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, your goal will be to achieve great outcomes for both our customers and the business.
You’ll be a key part of a high-performing, hybrid team based in Tachbrook Park, Warwick, with the flexibility of working from home part of the week.
Shift Pattern:
You will work on a rotating schedule with shifts of:
* 8:00am – 4:30pm
* 8:30am – 5:00pm
* 11:30am – 8:00pm
You will also work one Saturday out of every seven (9:00am – 1:00pm) and one Bank Holiday per year. For any Saturday or Bank Holiday you work, you will receive time off in lieu.
What You’ll Bring
Essential:
* Proven experience in debt collection and/or customer service
* Excellent verbal and written communication skills
* Strong objection-handling and negotiation abilities
* A resilient, self-motivated, and organised approach
* Attention to detail and ability to prioritise tasks effectively
* Comfortable working to personal and team KPIs
* Ability to use initiative and propose improvements to processes
* A team player who thrives in a collaborative environment
Desirable:
* Familiarity with ERP systems like SAP
* Experience with Salesforce
* Background in a debt collection team setting
Key Responsibilities
* Contact customers to resolve overdue accounts and negotiate payment plans
* Handle challenging conversations with professionalism and empathy
* Liaise with DCAs and legal partners to support recovery efforts
* Escalate unresolved issues to relevant departments
* Keep accurate, up-to-date records of all interactions
* Identify deteriorating payment behaviours and raise concerns
* Contribute to improving debt recovery processes
* Report performance metrics to your team lead
What We Offer
We believe in supporting our people with a range of benefits and opportunities:
* 25 days annual leave (plus bank holidays)
* Private medical insurance
* Life assurance
* Company pension scheme
* Salary sacrifice with matched contributions up to 4.5% (rising to 7.5% after 2 years)
* Staff discounts on Calor gas and leading retailers
* Ongoing learning & development support
Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£25,180 - £28,500 (Dependent on experience)
About the Role
As a Collections Agent, you’ll manage and recover outstanding customer debt for an allocated portfolio. Whether you’re speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, your goal will be to achieve great outcomes for both our customers and the business.
You’ll be a key part of a high-performing, hybrid team based in Tachbrook Park, Warwick, with the flexibility of working from home part of the week.
Shift Pattern:
You will work on a rotating schedule with shifts of:
* 8:00am – 4:30pm
* 8:30am – 5:00pm
* 11:30am – 8:00pm
You will also work one Saturday out of every seven (9:00am – 1:00pm) and one Bank Holiday per year. For any Saturday or Bank Holiday you work, you will receive time off in lieu.
What You’ll Bring
Essential:
* Proven experience in debt collection and/or customer service
* Excellent verbal and written communication skills
* Strong objection-handling and negotiation abilities
* A resilient, self-motivated, and organised approach
* Attention to detail and ability to prioritise tasks effectively
* Comfortable working to personal and team KPIs
* Ability to use initiative and propose improvements to processes
* A team player who thrives in a collaborative environment
Desirable:
* Familiarity with ERP systems like SAP
* Experience with Salesforce
* Background in a debt collection team setting
Key Responsibilities
* Contact customers to resolve overdue accounts and negotiate payment plans
* Handle challenging conversations with professionalism and empathy
* Liaise with DCAs and legal partners to support recovery efforts
* Escalate unresolved issues to relevant departments
* Keep accurate, up-to-date records of all interactions
* Identify deteriorating payment behaviours and raise concerns
* Contribute to improving debt recovery processes
* Report performance metrics to your team lead
What We Offer
We believe in supporting our people with a range of benefits and opportunities:
* 25 days annual leave (plus bank holidays)
* Private medical insurance
* Life assurance
* Company pension scheme
* Salary sacrifice with matched contributions up to 4.5% (rising to 7.5% after 2 years)
* Staff discounts on Calor gas and leading retailers
* Ongoing learning & development support
Job number 3416450
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metapel
Company Details:
Calor Gas Limited
Company size: 1,000–2,499 employees
Industry: Energy
Founded in 1935, Calor is the UK’s leading supplier of liquefied petroleum gas (LPG). Calor is wholly owned by SHV Energy, the largest dedicated...