Logistics Administrator
Basingstoke
On-site, Full Time
£25k - £27k depending on experience
About the Role:
We are currently recruiting a Logistics Administrator to join our client’s team based near Basingstoke. This is a key office-based role focused on the efficient processing and management of customer orders, ensuring high levels of accuracy, customer satisfaction and on-time delivery.
Logistics is essential in supporting our technical and laboratory operations. As a key point of contact, you will handle customer consignments efficiently, help deliver outstanding customer service and contribute directly to excellent customer feedback and service performance.
Key Responsibilities:
*Process all incoming customer consignments and equipment efficiently and accurately
*Manage the Receipt of customer orders and the preparation of orders for dispatch and shipping
*Book customer equipment into SAP
*Liaise with external logistics partners and counterparts at a second location
*Oversee Customs processes and procedures
*Oversee Collection and delivery by own transport
*Liaise closely with internal departments
*Maintain accurate customer data within SAP/CRM systems
*Handle and resolve customer enquiries and complaints effectively where relevant
*Contribute to customer service improvements and continuous improvement initiatives
What We’re Looking For:
*Previous experience in logistics, order processing, administration or customer service
*Strong attention to detail with a high level of accuracy
*Confident communicator with a professional and customer-focused approach
*Experience using ERP/CRM systems (SAP experience highly advantageous)
*Ability to manage multiple priorities and meet deadlines
*Comfortable working collaboratively across departments
*Proficient in Microsoft Office
*Must drive due to client location
Benefits:
*Free onsite parking
*37.5-hour working week
*Pension scheme, life insurance and income protection (subject to successful probation)
*22 days holiday + 3 additional days at Christmas + bank holidays
Apply now to take the next step in your career with a company that values precision, professionalism, and people.