*GM B2C people management operations management
Job Title: Operations Manager - Renewables (B2C)
Location: Leeds
Reporting to: MD
Staff Reports x4
Type: Full-Time
Salary: £35 - 40k + Profit related bonus end of year + Benefits

About the Role:
We are seeking a dynamic and strategic people focussed Operations Manager to lead our B2C operations in the renewable energy sector. This role is pivotal in driving growth, customer engagement, people engagement and operational excellence across our consumer-facing renewable energy products and services.

Key Responsibilities:
*Strategic Leadership:
*Develop and execute the B2C strategy aligned with company goals and sustainability targets.
*Identify market opportunities and lead expansion into new customer segments and geographies.
Commercial & Operational Management:
*Oversee day-to-day operations including sales, marketing, customer service, and supply chain.
*Drive revenue growth and profitability through effective pricing, product positioning, and customer acquisition strategies.
*Team Leadership:
*Build, lead, and inspire cross-functional teams to deliver high performance.
*Foster a culture of innovation, accountability, and continuous improvement.
*Customer Experience:
*Champion customer-centricity across all touchpoints.
*Monitor and improve customer satisfaction, retention, and loyalty metrics.
*Partnerships & Stakeholder Engagement:
*Develop strategic partnerships with installers, tech providers, and energy platforms.
*Represent the company in industry forums and regulatory discussions.
*Compliance & Sustainability:
*Ensure adherence to regulatory standards and environmental policies.
*Promote sustainable practices across the B2C business.
Qualifications & Experience:
*Proven experience in a senior leadership role within the renewable energy, utilities, or consumer services sector.
*Strong commercial acumen with a track record of delivering growth in B2C environments.
*Deep understanding of renewable technologies (e.g., solar).
*Experience managing P&L and leading cross-functional teams.
*Excellent communication, negotiation, and stakeholder management skills.
*Passion for sustainability and innovation.
Desirable Skills:
*Experience with digital platforms, CRM systems, and customer analytics.
*Knowledge of regulatory frameworks and energy market dynamics.
*Entrepreneurial mindset with the ability to thrive in a fast-paced, evolving industry.
*Essential you have a people management focus and able to be autonomous
Why Join Our Client?
*Be part of a mission-driven company accelerating the transition to clean energy.
*Lead a high-impact team shaping the future of consumer energy.
*Competitive compensation, complete autonomy, and career development opportunities.
*Due to a business re-design you will be pivotal in taking the team to the next level