Institutional Client Services Associate

French or German Speaker Only
A leading global electronic brokerage firm is seeking an enthusiastic and driven Institutional Client Services Associate to join its London-based team. The firm provides trading access to more than 150 markets worldwide and forms part of a well-capitalised, publicly listed international financial services group.
This role offers the opportunity to support institutional clients — including banks, hedge funds, financial advisors, and broker-dealers — within a dynamic, technology-driven environment.
The RoleYou will act as a first point of contact for existing and prospective institutional clients, delivering high-quality service via telephone, ticketing systems, and live chat.
The position plays a key role in building long-term client relationships while ensuring a seamless onboarding and support experience as the firm continues to expand its global product offering.
The organisation fosters a supportive culture with opportunities for professional growth through project involvement, mentoring programmes, and structured training.
Key Responsibilities*Serve as the first point of contact for institutional client queries
*Provide support across multiple trading platforms (desktop, mobile, and web)
*Resolve trade-related queries (order entry, execution, platform navigation)
*Escalate complex issues to relevant internal stakeholders
*Manage relationships with key institutional clients
*Contribute to platform and process enhancement projects
*Support client training initiatives and assist with market research activities
Qualifications & Skills*Strong knowledge of listed Equities, Options, Futures, and FX
*Analytical problem-solving mindset with an interest in financial markets and technology
*Prior experience in international settlements or clearing operations is advantageous
*University degree (or equivalent)
*A few years’ experience, ideally in a client-facing role within a global financial institution
*(Strong junior candidates with relevant technical knowledge will also be considered.)
Location & Hours*London (City)
*Monday to Friday, 8:00am – 5:00pm
*Hybrid working model
Benefits*Competitive salary (commensurate with experience)
*Performance-based discretionary bonus
*Discretionary equity participation
*Pension scheme
*Group life assurance and income protection
*Private medical and dental options (post-probation)
*Above statutory annual leave (increasing with service)
*Travel season ticket loan & cycle-to-work scheme
*Corporate events and wellbeing initiatives