Are you an experienced, cross-class Commercial Claims Handler who loves a challenge and takes pride in delivering exceptional customer service? We’re looking for a talented professional to join an established and friendly team in Stoke-on-Trent.
The Role
As a Senior Commercial Claims Handler, you will manage a varied caseload of cross-class commercial claims. You’ll provide a professional, proactive and empathetic service, keeping clients fully informed and managing expectations throughout the lifecycle of each claim. Duties will include preparing detailed analysis reports, attending client meetings and acting as a technical referral point, as well as supporting and mentoring less experienced colleagues.
You will ideally have:-
*Proven cross-class Commercial Claims handling experience
*Strong customer service ethos
*CII qualification (or working towards) desirable
*Experience handling haulage, motor trade, liability and property claims advantageous
*Broking and client-facing claims experience desirable
*Proficient in Microsoft Word, Excel and PowerPoint
*Experience using Acturis desirable


The ideal candidate will have excellent communication and negotiation skills, a proactive and self-motivated approach, strong organisational skills, attention to detail and the ability to perform under pressure, as well as effective teamwork and mentoring capability.


The salary is up to £35,000 per annum and benefits include 26 days holiday (plus bank holidays), support with professional qualifications/ongoing training, contributory pension scheme, 24-hour physical & mental wellbeing support and 1 paid volunteering day each year.


If you’re ready to take the next step in your claims career within a supportive and forward-thinking organisation, we’d love to hear from you.
Elite Staffing Solutions are acting as an Employment Agency on this vacancy.