Operations, Legal & Commercial Recovery Lead

Location: Leeds (office-based initially) Salary: £32,000 base + uncapped performance incentives (OTE £44,000+) Start Date: Immediate

Role Summary
Our Client are not hiring a administrator — they are hiring a commercial fixer. Our clients solar/renewables business is navigating a critical 6-week turnaround window involving operational backlog, reputational recovery, and legal pressure. This role combines 50% Operations, 30% Dispute Resolution, and 20% Commercial

Recovery
You will lead customer support, repair compliance systems, defend the business against claims, and recover outstanding revenue. This is a high-impact, high-autonomy role for someone who thrives under pressure and delivers measurable results fast.

The Opportunity
This is a performance-driven position designed for someone who wants influence,
challenge, and reward.
Base Salary: £32,000 Performance Bonuses :
*Turnaround Bonus (6-Week Target)
*Trigger: Raise company rating on Trustpilot from 2.9 ? 4.0 and hold 7 days
*Reward: £1,500 one-off bonus
*Legal Shield Bonus (Ongoing)
*Earn 5% of any cost savings achieved when settling claims below reserve value
*Debt Hunter Bonus (Ongoing)
*Earn 5% of recovered cash on debts aged 90+ days
This structure is designed as a "write-your-own-cheque" system for high performers.


We are not seeking traditional customer service managers. We are seeking someone commercially tough, legally aware, and psychologically resilient.

Likely Backgrounds
*Utilities or energy dispute resolution (Ombudsman-level exposure)
*Claims management or paralegal roles
*Credit control leadership with litigation experience
Core Traits
*Exceptional resilience and composure under pressure
*Practical legal knowledge and negotiation instinct
*Assertive but personable communication style
*Highly organised and detail-driven
*Commercially focused decision maker
Key Responsibilities
1) Reputation Turnaround Conduct full forensic audit of negative reviews
*Personally contact dissatisfied customers to negotiate resolutions
*Convert negative reviewers into positive outcomes where possible
*Proactively generate compliant positive reviews from satisfied customers
2) Certification & Compliance Control
*Clear certification backlog and ensure customers receive required documentation
*Manage non-MCS application workflows with Octopus Energy
*Coordinate external certification providers
*Gatekeep installer payments until documentation standards are met
3) Legal Defence Act as primary contact for all legal claims
*Prepare court bundles and witness statements
*Represent the business in mediations
*Manage external solicitors and control unnecessary costs
*Prioritise early settlement where commercially beneficial
4) Debt Recovery Personally pursue aged debt
*Negotiate enforceable repayment plans
*Instruct enforcement officers where required
*Convert outstanding invoices into cash