Customer Care Advisor
other jobs red recruitment
Added before 1 Days
- England,North East,Tyne and Wear
- Full Time, Temporary
- £12.37 per hour
Job Description:
Customer Care Advisor
Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor.
You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice.
This is a temporary contract with the potential to become permanent.
Benefits and Package for Customer Care Advisor:
*Salary: £12.37 Per Hour
*Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends).
*Contract: Temporary with potential to become permanent
*Location: Boldon, Sunderland
*Start Date: ASAP
*Competitive Holiday
*Opportunity to progress personally and professionally
*Achievable targets
Key Responsibilities of Customer Care Advisor:
*Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms
*Listen to families’ needs, providing empathetic, clear and reassuring guidance
*Confidently guide conversations towards booking care home show rounds
*Take full ownership of each enquiry from initial contact through to admission
*Schedule and conduct follow-up calls to support families throughout their journey
*Liaise closely with care home teams to coordinate visits and pre-admission assessments
*Arrange second viewings and post-visit check-ins to address outstanding questions
*Build trusted relationships with families during significant life transitions
*Professionally handle and direct calls from suppliers, relatives and job applicants
Key Skills and Experience of Customer Care Advisor:
*Excellent Customer Service skills - telephone and written
*Stay calm and reassuring in sensitive situations
*Organisational skills
*Naturally show empathy and patience
*Communicate with warmth and clarity
*Take ownership and follow through
*Motivated by helping people make informed decisions
If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now!
Red Recruitment (Business)
Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor.
You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice.
This is a temporary contract with the potential to become permanent.
Benefits and Package for Customer Care Advisor:
*Salary: £12.37 Per Hour
*Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends).
*Contract: Temporary with potential to become permanent
*Location: Boldon, Sunderland
*Start Date: ASAP
*Competitive Holiday
*Opportunity to progress personally and professionally
*Achievable targets
Key Responsibilities of Customer Care Advisor:
*Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms
*Listen to families’ needs, providing empathetic, clear and reassuring guidance
*Confidently guide conversations towards booking care home show rounds
*Take full ownership of each enquiry from initial contact through to admission
*Schedule and conduct follow-up calls to support families throughout their journey
*Liaise closely with care home teams to coordinate visits and pre-admission assessments
*Arrange second viewings and post-visit check-ins to address outstanding questions
*Build trusted relationships with families during significant life transitions
*Professionally handle and direct calls from suppliers, relatives and job applicants
Key Skills and Experience of Customer Care Advisor:
*Excellent Customer Service skills - telephone and written
*Stay calm and reassuring in sensitive situations
*Organisational skills
*Naturally show empathy and patience
*Communicate with warmth and clarity
*Take ownership and follow through
*Motivated by helping people make informed decisions
If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now!
Red Recruitment (Business)
Job number 3420889
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