Customer Services Administrator - 12 month FTC initially


Salary £27,810
Office based Chester
Pension matched up to 10%
Annual bonus up to £2,600 per annum
26 days holiday plus 8 Bank holidays
Monday to Friday - 8.30-4.30 or 9.30-5.30pm on a rota basis


Are you passionate about delivering exceptional customer experiences?
Do you thrive in a fast-paced environment where no two days are the same?
We’re looking for a proactive and driven Customer Service Administrator to become the first point of contact for our B2B customers, ensuring every interaction reflects the highest standards of service and professionalism
This is a pivotal role within the business, where you’ll play a key part in building strong customer relationships while supporting operational excellence.
The role
As the first point of contact for customer queries, you’ll manage a high volume of inbound interactions across phone, live chat, and case management systems. You’ll provide first-line support, resolve issues efficiently, and escalate where necessary — always keeping the customer experience front of mind.
You’ll also develop a strong understanding of multiple product portfolios, enabling you to guide confidently and support business customers with accuracy and professionalism.
What you’ll be doing
*Acting as the first point of contact for B2B customer enquiries
*Providing Level 1 support across phone, live chat, and case management platforms
*Managing high inbound call volumes while maintaining service quality
*Accurately updating and maintaining customer data within the CRM system
*Confidently discussing product portfolios across multiple brands
*Troubleshooting and resolving customer queries effectively
*Handling complaints in line with regulatory standards and internal procedures
*Working towards individual and team KPIs and service targets
*?Supporting and training customers where required
What skills, attributes and experience will you need?
*Previous contact centre or telephone-based customer service experience
*Retail customer service experience
*Experience using a CRM system ideally
*Case management experience
*Excellent administration skills and attention to detail
*Positive mindset, enjoys dealing with customers
*Able to multitask
*Calm and solution focused when handling complaints
Why you’ll want to join this company?
*Be part of a collaborative and supportive team
*Opportunity to develop your skills across multiple products and brands
*A role where your impact on customer experience truly matters
*Clear performance targets and opportunities to grow
If you’re someone who enjoys problem-solving, thrives under pressure, and takes pride in delivering outstanding customer service — we’d love to hear from you.
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.