Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance
Up to £460 per day (Inside IR35 - Umbrella)
South of London / Hybrid (1-2 days per week onsite)
6 Months

My client is a large International Consultancy who are hiring for a Service Delivery Manager with strong knowledge of ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.
Key Requirements:
*Proven experience in Service Delivery Management within large, complex environments
*Strong ITIL knowledge and understanding of ITIL processes
*CSAT and Service Relationship experience
*Proven experience of managing and delivering to SLAs
*Contract Management
*Excellent knowledge of Incident, Problem and Change Management principles and processes
*Ability to establish, foster and maintain a continuous Service Improvement culture
*Flexible approach towards hybrid working
*Eligibility for Security Clearance (SC)

Nice to have:
*Active Security Clearance (SC)
*ITIL certification


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