Job Title: People & Culture Officer
Reports to: People & Culture Manager
Responsible to: CEO
Department: Human Resources
Location: Macclesfield
Salary: £25,000 – £30,000
Summary:
As a People & Culture Officer you’ll support the day-to-day HR operations of our retail business. Reporting to the People & Culture Manager, the role holder will be responsible for supporting the delivery of HR services across recruitment, employee relations, learning and development. This role plays a key part in supporting the HR team ensure that the retail operation runs smoothly and people-related issues are handled effectively across multi-sites.
Main responsibilities:
*Provide day-to-day support to retail managers and staff across multiple sites.
*Maintain accurate employee records and personnel files in line with GDPR and company policies.
*Support the preparation of accurate meeting minutes.
*Support in the recruitment process including assisting with onboarding and induction processes to ensure a smooth entry for new hires.
*Supporting with the issue of all offer documentation and complete all pre-employment checks.
*Act as the first point of contact for people-related queries from employees and managers.
*Support with disciplinary and grievance meetings, escalating within the People & Culture team where appropriate.
*Support positive employee engagement, well-being, and inclusion initiatives.
*Ensure policies and procedures are applied consistently across all retail locations.
*Track completion of mandatory training across the branch network.
*Keep up to date with employment legislation and assist in policy updates.
*Any other duties within the post holder’s competence as requested.
Qualifications/ Education
Essential
*Desire to complete CIPD Level 3 / Level 5 qualification
Desirable
*CIPD Level 3 – Certificate level qualification.
Experience
Essential
*Previous experience in a fast-paced HR department
*Strong HR Administration / HR Officer experience – Drafting contracts and documentation, managing attendance records and completing onboarding.
Desirable
*Ideally 5+ years’ experience
*Familiarity with people systems (HRIS, payroll, or ATS) is an advantage.
*Experience in multi-site retail support.
Skills & Knowledge
Essential
*Strong interpersonal and communication skills, with the ability to build trust and relationships at all levels.
*Practical knowledge of UK employment law and HR best practice.
*Ability to manage sensitive and confidential information with discretion.
*Highly organised with strong administrative and IT skills (MS Office, HRIS).
*Problem-solving mindset and ability to work under pressure in a fast-paced retail environment.
*Strong attention to detail and accuracy in people records and reporting.
Personal Attributes
*Self-motivated with ability to use own initiative, prioritise tasks and work well under pressure.
*Professional approach to work and when dealing with internal and external customers.
*Team player who demonstrates a high level of commitment, adopts a flexible and positive approach.
*The role holder must have the ability to work unsupervised with good time management skills in order to meet tight deadlines, ensure at all times in a fast paced, pressurised and challenging environment.
Working Pattern
*41.25 hours per week on site.