B2C Customer Service and Complaints
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Added before 2 Days
- England,South East,Berkshire,Reading
- Full Time, Permanent
- £26,000 - £27,000 per annum
Job Description:
An exciting opportunity has arisen to join a prestigious and globally renowned premium automotive brand. This role focuses on delivering first-class customer service and resolving complex complaints, ensuring every customer receives a high-quality experience aligned with the company’s commitment to excellence and innovation.
Client Details
B2C Customer Service and Complaints, Reading: The client is an iconic European luxury manufacturer, known worldwide for its high-performance, distinctive design, and commitment to engineering excellence. With a rich heritage and a forward-thinking approach to innovation and sustainability, the brand is a symbol of quality, precision, and customer dedication.
Description
B2C Customer Service and Complaints, Reading:
* Handle incoming customer enquiries and complaints via phone, email, and digital channels.
* Investigate and resolve complex cases efficiently, in line with company policy and FCA regulations.
* Act as the customer’s advocate, ensuring a positive and empathetic experience at every stage.
* Liaise with internal departments and external partners to coordinate solutions.
* Maintain accurate records of all interactions and case resolutions using CRM systems.
* Provide feedback and insight to help enhance products, services, and processes.
* Support continuous improvement initiatives within the customer service function.
* Represent the brand with professionalism, discretion, and a passion for quality.
Profile
B2C Customer Service and Complaints, Reading:
* Proven experience in a B2C customer service or complaints role, ideally within luxury or a premium consumer brand.
* Strong communication and interpersonal skills, with the ability to handle sensitive issues calmly and professionally.
* Excellent problem-solving abilities and attention to detail.
* Confident in managing complex cases and negotiating resolutions.
* Skilled in using CRM software and digital communication tools.
* Customer-focused mindset with a natural ability to build rapport and trust.
* Highly organised with the ability to manage a varied workload under pressure.
* Knowledge of FCA regulations and customer rights is advantageous.
You will be able to work a weekend once a month/once every 4 weeks.
Job Offer
Salary of circa £26,000 - £27,000 dependant upon experience.
Client Details
B2C Customer Service and Complaints, Reading: The client is an iconic European luxury manufacturer, known worldwide for its high-performance, distinctive design, and commitment to engineering excellence. With a rich heritage and a forward-thinking approach to innovation and sustainability, the brand is a symbol of quality, precision, and customer dedication.
Description
B2C Customer Service and Complaints, Reading:
* Handle incoming customer enquiries and complaints via phone, email, and digital channels.
* Investigate and resolve complex cases efficiently, in line with company policy and FCA regulations.
* Act as the customer’s advocate, ensuring a positive and empathetic experience at every stage.
* Liaise with internal departments and external partners to coordinate solutions.
* Maintain accurate records of all interactions and case resolutions using CRM systems.
* Provide feedback and insight to help enhance products, services, and processes.
* Support continuous improvement initiatives within the customer service function.
* Represent the brand with professionalism, discretion, and a passion for quality.
Profile
B2C Customer Service and Complaints, Reading:
* Proven experience in a B2C customer service or complaints role, ideally within luxury or a premium consumer brand.
* Strong communication and interpersonal skills, with the ability to handle sensitive issues calmly and professionally.
* Excellent problem-solving abilities and attention to detail.
* Confident in managing complex cases and negotiating resolutions.
* Skilled in using CRM software and digital communication tools.
* Customer-focused mindset with a natural ability to build rapport and trust.
* Highly organised with the ability to manage a varied workload under pressure.
* Knowledge of FCA regulations and customer rights is advantageous.
You will be able to work a weekend once a month/once every 4 weeks.
Job Offer
Salary of circa £26,000 - £27,000 dependant upon experience.
Job number 3422135
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