Job Overview
We are seeking a dedicated and experienced Senior Debt Collector to join our financial services team. The ideal candidate will possess a strong background in debt collection and demonstrate excellent communication skills. This role requires the ability to analyse accounts, manage customer relationships, and utilise accounting software effectively. As a Senior Debt Collector, you will play a crucial role in maintaining the financial health of our organisation by ensuring timely collections while providing exceptional service to our clients.
Responsibilities
*Manage a portfolio of accounts, ensuring timely follow-up on overdue payments.
*Conduct thorough analysis of accounts payable to identify outstanding debts.
*Utilise accounting software to track payments and maintain accurate records.
*Engage with clients via phone calls, employing effective telemarketing techniques and demonstrating excellent phone etiquette.
*Resolve disputes and negotiate payment plans with clients to facilitate debt recovery.
*Perform data entry tasks related to account management and payment processing.
*Collaborate with team members to develop strategies for improving collection processes.
*Provide regular updates and reports on collection activities and account statuses.
Qualifications
*Proven experience in debt collection or financial services is essential.
*Strong understanding of accounts payable processes and procedures.
*Proficiency in data entry with attention to detail for maintaining accurate records.
*Familiarity with accounting software is highly desirable.
*Excellent telemarketing skills with a focus on effective communication and phone etiquette.
*Ability to analyse financial data and make informed decisions based on findings.
*Strong interpersonal skills with the ability to build rapport with clients while maintaining professionalism.
If you are an organised individual with a passion for financial services and a proven track record in debt collection, we encourage you to apply for this exciting opportunity.