Location: Field-Based (with expectation to be in Head Office Nr Chester at least once per week)
Reports to: Head of Talent & Development
About the Role
We are looking for a forward-thinking, people-focused Learning & Development Manager to act as the strategic number two to the Head of Talent & Development. This is a chance to lead a modern, creative, high-impact L&D function, shaping innovative learning experiences that build capability across the business.
You will design bold, scalable development solutions, lead a curious and ambitious L&D team, and help embed a culture of continuous learning, high performance, and growth. This is a hands-on strategic role where you’ll translate business challenges into practical, measurable learning outcomes.
Key Responsibilities
* Consult with stakeholders to identify capability gaps and design targeted, high-impact interventions.

* Maintain a visible presence across the business to assess learning impact and drive continuous improvement.

* Oversee the design and delivery of blended learning programmes, ensuring innovation and quality.

* Continuously refine induction and onboarding experiences to keep them engaging and effective.

* Lead bespoke development for regional, departmental, and national programmes supporting succession planning and talent growth.

* Collaborate with the Digital Learning Design Manager to develop modern digital learning solutions aligned to business goals.

* Partner with HR and business leaders to build leadership capability and strengthen the internal talent pipeline.

* Drive the apprenticeship strategy, ensuring high-quality delivery and compliance.

* Ensure accurate management information to track learning progress, outcomes, and ROI.

* Lead, coach, and inspire the L&D team to adopt innovative, future-focused ways of working.

Skills & Experience
* Proven ability to influence and build credibility at all levels.

* Natural coach with high emotional intelligence.

* Curious, innovative, and confident challenging the status quo.

* Strong planning, organisation, and project management skills.

* Ability to focus on priorities, work at pace, and learn quickly from challenges.

* Experience leading and engaging high-performing teams.

* Hands-on, creative, and strategic approach to L&D.

Leadership Approach
* Approachable, proactive, and resourceful

* Fair, consistent, and supportive

* Collaborative, enthusiastic, and inspirational

* Action-oriented, accountable, and challenging when needed

* Considerate, trustworthy, and focused on business and people

Why This Role?
You’ll play a central role in shaping how the business develops its people. You will drive capability, culture, performance, and potential at scale while leading an innovative and ambitious team.
Benefits & Perks
* Pension scheme with employer contributions

* Flexible working and hybrid opportunities

* Employee recognition and reward schemes

* Staff discounts and wellbeing initiatives

* Long service awards and celebratory events