*Technical Customer Services Manager - UK & Ireland
*UK (with travel across UK & Ireland)
Technical Customer Services Manager – UK & Ireland
Location: UK (with travel across UK & Ireland)
Employment Type: Full-Time

Role Overview
A senior leadership position responsible for the strategic direction and operational delivery of Technical Services across the UK & Ireland. Reporting into senior management, you will lead a team of 10 technical professionals and ensure best-in-class technical support, compliance, training, and customer service standards.
This is a highly visible, customer-facing role requiring strong leadership capability, regulatory awareness, and the ability to represent the organisation at senior external levels.

Key Responsibilities

Leadership & Strategy
*Lead, coach, and develop a regional Technical Services team
*Define and execute the regional technical services strategy
*Drive operational efficiency, continuous improvement, and service excellence
*Manage departmental budgets and resource planning
Technical Operations
*Oversee technical training programmes, including management of a dedicated training centre in Rugby
*Manage dealer and fleet audit programmes, technical inspections, and service-level consultations
*Oversee warranty processes in line with UK legislation, industry codes, and corporate compliance standards
*Ensure full alignment with relevant regulatory and safety requirements
*Monitor product performance data and provide technical insight to cross-functional stakeholders
Stakeholder & External Engagement
*Act as the primary regional technical authority
*Support Sales, Marketing, and R&D with technical expertise
*Represent the organisation with industry associations, regulatory bodies, and media where required
*Develop technical communications including bulletins, service guidelines, and digital tools
Innovation & Continuous Improvement
*Support implementation of digital solutions and technical systems
*Benchmark service performance against competitors and industry standards
*Identify opportunities for value creation and service enhancement

Experience & Qualifications
*HND, Degree, or equivalent experience in Mechanical Engineering or related discipline
*10+ years’ experience within Technical Services or a comparable technical leadership role
*Strong understanding of regulatory compliance, quality systems, and product lifecycle management
*Proven experience leading and developing high-performing teams
*Demonstrated ability to manage complex stakeholder environments
*Strong project and process management capability
*Excellent written and verbal communication skills